A aimé ….

N'a pas aimé Having been evacuated from La Rive in Biscarrosse on Friday 24.07.26 because of the wildfires, we urgently needed alternative accommodation and booked this site through Pitchup at 12.22am (0022hrs) 25.07.26. Confirmed via e mail and an immediate debit from my bank. We then travelled over 500km and were only 45minutes away from what we thought was our new campsite only to get a phone call from a member of staff at the site at around 3.35pm (1535 hrs) saying Pitchup had made a mistake and they didn’t have ANY suitable accommodation for us. You can imagine how distressing this was for me, with a tonne family, especially at that late point in the day. I double checked Pitchup’s website and the site was still showing that the caravan / lodge (3 bedrooms / air conditioning) was available but nevertheless the campsite said the problem was Pitchup and there was nothing they could do, despite me escalating the matter to the manageress. This caused us to have to frantically seek alternative accommodation for the night and having to travel a further 200km. We then spent the next few days seeking accommodation on a nightly basis before eventually having to give up and go home early. Having then complained to Pitchup about what the site said was ‘their error’, I learn that the matter was in fact the site’s responsibility and that they were not managing their bookings as they should. This was definitely not the explanation given by their manageress who also suggested Pitchup should only be offering pitches (not accommodation), something I also learned to be untrue in my communication with Pitchup. As a result, I am told this site can no longer utilise Pitchup and has been removed from their platform. So while it may look inviting, they need to get better organised to avoid people being disappointed and inconvenienced like this, especially in times like these. Furthermore, if they had realised in a more timely fashion and phoned us as soon as they opened for business (say 9am / 10am) we would have had more of an opportunity to explore alternatives but instead we had to take the limited options open to us at that point. Really poor management of a situation that they caused.

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A aimé What a fantastic gem this was when we made a very last minute decision to get away for a night in the Camper. The location is absolutely stunning, surrounded by mountainous views and of course the sea. The owners, Neil and Dawn, are really friendly, accommodating & down to earth - you couldn’t ask for more. The facilities were extremely clean & although the site houses many caravans and other pitches, it doesn’t feel large, quite the opposite, warm and friendly. We spoke to many other campers who come back year on year and you can see the attraction! There’s also a circular route you can walk (@ 3 miles, which captures some extremely gorgeous views). We’ll definitely be going back, but for longer next time, no hesitation….and for the doubters out there, we’ve got high standards!

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Réponse du gestionnaire : Thank you so much for the lovely feedback x Dawn and Neil