Cheddar, Somerset, Angleterre
Emplacement pour véhicule de tourisme (Grove) sur sol dur avec électricité
A aimé I was a little worried when we arrived as the caravans and tents looked a little cramped together however we had a large electric hard standing pitch. Plenty of room.
The site was very quiet in the evenings and we all slept really well.
We enjoyed a few drinks and meals at the onsite bar.
Shower block clean and tidy.
Great location.
Recommanderait à des amis Séjournerait à nouveau
Penzance, Cornouailles, Angleterre
Emplacement sur herbe avec électricité (large)
A aimé Location but not worth the money in the current state of the site
N'a pas aimé No hand soap in the toilets - this is a basic requirement. All them people
on site walking around not washing hands after using the toilets! Toilet block absolutely stunk to the point my son Refused to use these facilities.
Shower block and toilets dirty in my opinion needs knocking down and rebuilding. Nowhere to put shampoo, shower gel when showering. No sink in the shower block so have to clean your teeth in the shower.
Kids running round screaming until all hours which affected our sleep. Luckily we only stayed two nights.
Site looks very run down and needs a little money spending on it.
I would not return to this site which is a shame as the location was great. Overpriced in the current condition
Recommanderait à des amis Séjournerait à nouveau
Réponse du gestionnaire : Thank you for taking the time to leave your feedback, Carrie. We’re sorry to hear that your stay did not meet your expectations, particularly with the condition and cleanliness of our toilet and shower facilities. We completely understand that having hand soap available is a basic expectation, and we apologise that this was not the case during your stay. We will be addressing this with our team. We’re also sorry to hear about the unpleasant smell and the cleanliness of the facilities, as this is certainly not the standard we want for our guests. We appreciate your comments regarding the shower facilities and understand how frustrating it can be when there is nowhere convenient to place toiletries. Your feedback has been noted and will be taken into consideration as we continue to improve the site. Regarding noise from children, we’re sorry this affected your sleep. We do welcome families during the summer holidays, but we do expect guests to be considerate of others, particularly during the evening and overnight hours. We’re pleased that you enjoyed our location, although we’re disappointed that the rest of your experience did not leave you feeling that the site offered good value for money. We are continually working on improvements across the park, and feedback such as yours helps us identify the areas that need attention. Thank you again for your honest feedback, and we’re sorry we were unable to provide you with the experience you were hoping for.