A aimé The site was tidy and clean and including the wash facilities and toilets. It was a nice walk into the town with plenty pubs.

N'a pas aimé We were very disappointed as you do not actually camp by the lake and it is not even visible from the campsite. It's is mis sold as to do any of the water activities or to even walk around the lake one family were told they needed to pay. When you book on pitch up you see photos of the beautiful lake and swimming but not told it is at an additional cost of £11 to just dip your feet in the lake is ridiculous when camping is already expensive. We expected to be able to at least go for a swim when we were paying £37.50 a night to park on grass with no electricity. The play area for the children can be seen from the camping field but not accessed either as it is all fenced off. It is expensive for something very basic. As a family it would have cost us an additional £40 per day to just swim which when you are there for a bank holiday weekend would be £120 which is just unreasonable. There should be benefits of paying to stay overnight not only 20% off or the camping needs to be cheaper in the first instance. We would not go back unless things change as there are much nicer camping fields at a fraction of the cost.

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Réponse du gestionnaire : Thank you for taking the time to leave your feedback. We're pleased to hear you found the site, toilets and wash facilities clean and tidy, and enjoyed the walk into Whitchurch. We're sorry to hear that the overall experience didn't meet your expectations. We would, however, like to clarify that our camping pitches are not advertised as lakeside pitches, and our Pitchup listing explains that access to the lake and activities is charged separately. The photographs show Alderford Lake and the facilities and activities available across the wider site, rather than indicating that these are all included within the camping price. Our camping fee covers the pitch and campsite facilities, with lake admission and activities kept separate so that guests only pay for these if they wish to use them. Camping guests receive 20% off lake admission and activities throughout their stay. We do appreciate that for a family wishing to use the lake every day, the additional cost can add up, and we understand your feedback that you would prefer more to be included within the camping price. Thank you again for your comments. We regularly review our camping offering and pricing, and feedback such as this is useful when considering how we develop the campsite in future.