Wooler, Northumberland, Angleterre
Emplacement pour véhicule de tourisme sur sol dur avec électricité
A aimé Reception staff were super friendly. Liked that there was water at the pitch.
N'a pas aimé Pitches were squashed in. I was travelling with family and had pre requested to be on pitches together, 3 of the 4 vans were cited together and I was the other side of the pitch, I asked to be moved as there were empty pitches around my family however was told no as they were fully booked.. fair enough I thought and got on with our break however the empty pitches remained empty for the full duration of our stay so we could easily have moved to one of those , not the end of the world but frustrating. The showers are terrible. And we were not able to access the pool once as it was booked out .
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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We're delighted to hear that you found our reception staff to be super friendly and that you appreciated having a water connection at your pitch. We're sorry to learn that other aspects of your stay didn't meet your expectations. We understand how disappointing it must have been not to be pitched alongside your family, particularly after making a request in advance. While we always do our best to accommodate these requests, there are times when operational requirements mean we can't make changes, even if pitches appear to remain unoccupied. We also appreciate your comments regarding the showers and your disappointment at not being able to access the pool during your stay. Your feedback is valuable and will be shared with the relevant teams as we continue to review and improve our guest experience. Thank you again for your comments, and we hope to have the opportunity to welcome you back in the future. Kind regards, Jesika. Holiday Sales team
Paxton, Berwickshire, Écosse
Emplacement pour véhicule de tourisme sur sol dur et herbe avec électricité
A aimé Lovely friendly but quiet site, good facilities, water/waste/bins. Showers and toilets clean and cosy. Lovely walks nearby.
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