A aimé Absolutely beautiful place! Lovely grounds with a lovely lake. Was our first time trying out our new campervan & it was great! Ducks and geese were great as well as the house cats who came and greeted us sunday morning. Peaceful, great amenities and toilets.

N'a pas aimé Nothinf

Recommanderait à des amis Séjournerait à nouveau

A aimé The alpacas The location Stayed for 2 nights. Beautiful location. However imagine coming back to your tent from having one drink at the local pub, for the whole field to be full of one large family. They say no stag dos or hens but this was worse. I had to call Management at 1.30am who did nothing. They were allowed to stay and stay the next night. I booked this for my family after a stressful time and this just made it impossible to have a good time, down to this our whole mini trip was ruined.

N'a pas aimé Mismanagement Unfair paying £70 a night whilst the campers are paying £18. Kept us up all night. Twice.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you for taking the time to share your feedback. We are genuinely sorry that your experience with us did not meet your expectations. With regard to the group that disturbed your stay, each tent was booked separately so we were not aware this was a larger family group at the time of booking. We do state that we do not accept stag or hen parties, and we are now working with Pitchup to make our Terms & Conditions clearer so that this type of situation can be better prevented in the future. As soon as you contacted us during the night, we came up to the campsite and spoke directly with the group. Unfortunately, we could not hear the noise from our home, but we did address the situation as soon as we were made aware. Our toilets and facilities are checked two to three times a day. During our inspections there were no items left around, but had we seen or been notified of underwear or anything similar in the sinks, we would have acted on it straight away. We also appreciate your comments regarding pricing. Our glamping units and standard camping pitches are priced differently to reflect the facilities, set-up, and experience provided. That said, we understand how disruptive neighbours can impact the value of any stay, regardless of the price paid, and we are sorry that this overshadowed your visit. We are very sorry that your stay was affected by the actions of other campers. Your comments will help us improve how we manage situations like this going forward, while continuing to provide a peaceful and enjoyable environment for all our guests. We’re pleased you enjoyed the alpacas and the location, and we do hope you’ll consider visiting us again in the future under better circumstances.