Thank you for the positive elements of your review George Malkin

Clearly, however, you have an issue with paying for showers 😂which begs the question as to why you book a site that Pitchup clearly states charges £1 for a shower!!

It's regrettable that Pitchup publish reviews from people like you that have all the information available to make an informed decision about your choice of site, proceed to book and then complain or write negative reviews

If you don't want to pay for a shower book an alternative site at a much higher price that includes the cost of providing the quality of accommodation and services we provide

You rate your value for money experience as 7/10 which astounds me. We only have 2 tent pitches in a paddock of just under 1 acre offering unprecedented privacy and open space for your enjoyment,.

Licensing allows up to 30 units per acre and we have 2 in an area of stunning views over open fields & the more distant North York Moors

We received £19 per night for your stay for 2 adults in a tent with water point, free wi-fi and picnic bench together with being provided with immaculate grounds, heated toilet block etc

Our fees include 1 vehicle per pitch but you arrived with 2 vehicles. Our Terms state we charge £4 per night for an extra vehicle but as you know we didn't charge you, saving you £12!. No mention of this in your review!

7/10 = £14 per night for a massive pitch, water point, free wi-fi, picnic bench, 2 adults and 2 vehicles. Do you genuinely think that is realistic? No, neither do we & nor would we expect any reasonably intelligent person to do so

Delighted you won't be returning; my tolerance levels are diminishing with age! Don't waste your time criticising us, focus on your own ability to read & understand the information provided to you

Your review is interesting.....

We received £19.50 per night for your stay and despite being blessed with a very private 1 of only 2 pitches in a 0.75 acre "paddock" with private water point & picnic table & free high-speed wi-fi whilst enjoying outstanding views of our Barn owls, the fields, pond & Moors you value the price paid as 4/5 = £15.60 per night!!

Included in the price paid is access to our 1 mile long private, part-riverside dog walk/nature trail & pot wash area & heated toilet block

We have paid considerably more than £20 per night whilst camping in a postage stamp sized plot surrounded by other tents!!

You complain about paying £1 for a shower but couldn't wash your hair in 8 minutes. As we do not have gas in our location we have to rely on oil and hot water storage tanks. The showers are limited to 8 minutes to ensure there is sufficient hot water available in all 3 showers rather than one person using it all in 1 shower

Pitchup clearly state there is a £1 charge for the shower which we choose to separate rather than adding it to the nightly charge and if you don't want to pay or are going to complain about the charge after the event, you should book elsewhere

In terms of pages of rules; yes we, like all well managed & organised parks, apply Terms & Conditions to our bookings and these are designed to maintain good order and our USP of a quiet, tranquil park. I can only assume that anyone who feels intimidated by the Terms are those who are not bothered about maintaining our serene, quiet, orderly campsite & the same sentiment applies - if you don't want to enjoy this beautiful part of the countryside & our environment then book elsewhere

Your claim that we have loads of bright lights around the house & toilet block is utterly ridiculous. The toilet block, both internally & externally, is illuminated by a small number of low level lights that are switched on automatically when motion is detected by anyone using the toilet block only. They are off the rest of the time to ensure there is no light pollution

The house has a number of 5w warm light low level wall lanterns as well as 50w motion detected flood lights and it's ludicrous to state that our lights impacted your view of the dark sky not forgetting you were in the tent field over a 100m distant screened by multiple rows of hedging and young trees etc.

Our sensible reviews are testament to the fact we are in a dark sky zone with stunning sunrises, sunsets with views of wide-open dark skies where we see the Northern Lights regularly.

Despite all your dislikes you want to return....this seems unusual & somewhat confusing.. This would support our thoughts that the points you raise as dislikes are grossly exaggerated and actually were not detrimental to your stay in any respect whatsoever.

It's a shame Pitchup accept & publish reviews that contain false & untrue statements.

Good morning Susie

Many thanks for your lovely review; it's great to know that you enjoyed a lovely, relaxing holiday with us at Westgate Carr Farm and we look forward to hosting you again in the near future

Best wishes

Dave & Karen

Good morning

Thank you for your review Siggy

Kind regards

Dave & Karen

Good morning Mr & Mrs Arnold
Thank you so much for your fantastic review
We are delighted you enjoyed your stay with us and we look forward to welcoming you to Westgate Carr Farm in the near future
Best regards

Dave & Karen

Hello Christine!

Thanks very much for your wonderful review & we look forward to seeing you again very soon

Best regards

Dave & Karen

Thank you for your positive comments

Interestingly you cite "lots of rules" as being a negative point but seemingly contradict yourselves by agreeing with our philosophy (as seasoned caravanners of 40 years) that rules are necessary to protect our USP of being a quiet, tranquil park to which many customers return time after time

Despite being aware of the rules you proceeded to invite unannounced visitors to our park who quite astonishingly parked (& left) their car in the entrance to the farm/campsite blocking access to customers and the council's waste collection lorry.

You were also verbally reminded we do not allow visitor's dogs on site but simply proceeded completely ignoring our instructions

We note you state you would visit again but given your complete disregard for our policies which are specifically designed to ensure we do not become a noisy, or communal meeting place for friends & family to meet we will not be welcoming you again to Westgate Carr Farm

May we respectfully request you choose a larger commercial site site without rules next time