Beautiful, friendly farm site.
Marie H.
Confirmé
- Emplacement sur herbe avec électricité optionnelle
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Beautiful, friendly family run farm. Lots of friendly animals. Basic but lovely. Very calm and relaxing atmosphere. Stunning views of farmland. We loved waking up to one of the shire horses knocking the window and seeing the donkeys as we stepped out the door. Will definitely be returning.
N'a pas aimé : –
- Emplacement sur herbe avec électricité optionnelle
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : Fantastic site with really friendly staff.
N'a pas aimé : –
Excellent site, friendly staff
Ann M.Confirmé
- Emplacement sur herbe avec électricité optionnelle
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : We were met by owner Hue who showed is to the best pitch as it was raining and the fields were very wet. My 13yr old grandson loved his stay there, visiting the horses and donkeys when he wanted and went on the tours proved by the farm, staff were very good at answering his questions, would recommend it for a stay especially if you like shire horses
N'a pas aimé : There was nothing to dislike except the weather
Nice location but facilities are awful/non existent
Suzanne J.Confirmé
- Emplacement sur herbe avec électricité optionnelle
- Recommanderait à des amis Séjournerait à nouveau
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Traduire (Généré par Google Translate)A aimé : The people who ran the farm were very approachable and the Cawl in the restaurant was good.
N'a pas aimé : However the quality of the site was unfortunately dreadful. We could not get the caravan onto the touring field because it was so wet. I understand that the site has no control over the weather however because it is a working farm it was extremely wet and muddy everywhere. We ended up leaving our caravan on the car park for our stay.
The "facilities" for the campers - if you can call them that were absolutely dreadful. There were about 8-12 pitches however there was only one shower and one toilet which were in the same unit so if someone needed the toilet when somebody else was having a shower they'd be stuffed. The shower room was cold and incredibly basic with no working heating and it was obvious it was not regularly cleaned as it was very dirty with huge cobwebs hanging from the ceiling. There were two other sinks but they ran cold water and were predominantly for hand washing only after stroking the animals. Luckily we have a shower and a toilet in our caravan which we used as I refused to use the dirty shower room, but there were other smaller motor vans on the site which would have had to use them.
Part of the attraction of staying here was that it was a working farm but as a farm presumably trying to diversify into camping unfortunately they have not succeeded. We were so fed up in the end that we came home a day early.
Thanks for your review. Unfortunately I will have to disagree with some of the concerns raised. It's a pity you decided to comment as a KBW rather than approach us first. I am puzzled by the comment we are "very approachable" which confirms you could have raised your concerns with us prior to departing, but then rate our customer service as 4/10 which is a complete contradiction which questions the rest of your review and begs the question what you would need for a 10/10 review. We welcome constructive criticism but we have to challenge comments which we feel are incorrect, which in your case appears to be borne out of the fact the weather was so poor.
You comment we have 8-12 pitches which is incorrect and appears to be a figure plucked out of thin air. Nearly all arrivals pre Easter were contacted pre arrival to make it clear the weather was very poor and that we would be happy to defer arrival until better weather, which a number took advantage of. On arrival you would been told that the field was very wet and that an alternative hard standing option was available which you took advantage of, therefore you never went onto the campsite is my recollection. I have to observe that you booked a caravan holiday in Wales in March and and especially wet one at that. I am somewhat surprised that your comments appear to show surprise at how wet a Welsh farm is at the end of an exceptionally wet winter when claiming it was "wet & muddy" everywhere as if we could control such events! However, we are very happy we have live in an exceptional location but clearly the views of the Preseli Hills is not for you, unlike the vast majority of visitors.
There are 2 toilet/showers and 2 more toilets in the café area, therefore to claim guests needing a toilet would be "stuffed" if someone was using a shower is false. You describe the showers as "basic" but we are happy they are functional and are cleaned/checked on a regular basis. If you had raised any concern we would have dealt with it at the time. I am also puzzled you saw fit to grade the farm poorly for being child friendly when you state you were a "mature couple." We had families staying who appeared happy, did you speak to them? I have a feeling you did not.
The campsite had been in operation over 10 years, therefore to say our efforts at diversification has failed is incorrect. Clearly we are not for you and that is fine but you speak for yourself and not the camping industry or fellow campers.
We wish you well in your future camping ventures but suggest you check the weather forecast before leaving home as it appears wet weather is not for you and maybe consider staying on sites with higher facilities and much higher pitch fees as a result as working farms clearly are not what you seem to think they are.