The River's Edge

A aimé : First time we have been to Rivers Edge and what a lovely site it was, clean and tidy. Shower facilities were clean and the setting was beautiful and 16 amp was brilliant.

N'a pas aimé: Fire pits being allowed to smoke all day long was quite off putting, as that was all you could smell all day and making our clothes smell when sitting outside relaxing.

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Réponse du gestionnaire : Thank you so much for such a lovely review, we actually do not permit fire pits and that particular customer sadly broke the site rules and we did have to talk to them but sorry you were subjected to their personal attitude towards other guests, not something we advocate or approve.

Gladd you enjoyed your time here and thank you again for such a lovely review

A aimé : This site has been greatly improved since our last visit a few years ago.
nice easy set up, lots of hardstanding pitches, good toilets and showers, also the added bonus of being next to a pub.
very friendly staff, and food looked good although we didn't eat. also it was great for the dogs, you can walk across a public footpath across some fields and come to the village, where the skirrid inn is situated, and a well stocked small garage/shop.

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Réponse du gestionnaire : Thank you Sara for such a lovely review and we are delighted you enjoyed your time here

A aimé : N/a

N'a pas aimé: Pitches were very very small it was raining so grass was water logged however I could not even walk around my caravan also very close to people either side all though it was a bank holiday weekend bins were over flowing the day we got there pub was nice but owners only interested in local punters not for me all the best .

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Réponse du gestionnaire : Thank you for taking the time to review your stay with us, albeit anonymously, we do struggle sometimes with the waste as with any small business I guess and we often do not expect some of our guests to leave their full tent, air fryer, inflatable porches, ground sheets and clothes maidens for example in our compound, as we found yesterday we have now changed our policies around what can and can't be dumped in our waste area. It is also a good time to remind you that's it is not just a bank holiday but also Easter, where the park has been very busy for a week, as you would expect.

All of our pitches are pretty much the same size, they are all 9 meters wide by 9 meters deep except a few, this is more than adequate for anywhere else and our research tells us that in fact, our pitches are bigger than quite a few operators but we understand your comments and also struggle to understand why some of our guests refuse to adhere to simple logic and use the space correctly and we will continue to change things, change permissions and change prices if needed until this becomes resolved. The issue today is the accessories market, our guests can now by porches that are bigger than their unit, awning that is bigger than their unit and for some reason, everyone has to have them! We don't currently charge for accessories like this but thanks to your feedback, we are now revising our pricing policy and limiting the size of any accessory, and we are now making it a park rule that anyone with a tourer, or trailer tent have to leave their vehicle in the car park.

This will help with spacing we are sure so thank you for your feedback

We would love for you to email us or call directly to discuss your point about the locals being our only interest, we have worked tirelessly to support both our holiday guests and our local community and in the 12 months we have been operating, that has never been said at all so ideally, I wish you would have been brave enough to not do this anonymously so we discuss further your thought process behind your comments.

A aimé : We enjoyed our stay at the rivers edge despite being very wet. The owners have worked hard to modernise the pub, and work is still ongoing in the restaurant and on site. The toilets have not yet been updated and there are no clothes washing facilities on site.

The food in the restaurant was amazing and the pub provided a warm welcoming environment from the wet weather we had. Our waitress was amazing, but some staff weren’t so friendly.

We also enjoyed the walk along the river and visiting the nearby town with lots of shops and eateries. We would visit this site again due to locality.

N'a pas aimé: On arrival, we were a little disappointed as we had requested a particular pitch. Apparently, you can select your specific pitch on pitch up. Whereas I had rung and amended my booking directly, the owner said people who make requests on pitch up override those that are made directly.
It appeared that some groups (with very young children) had been split and were the other side of the site. Not sure why as there were pitches available.

We had a hardstanding pitch which was suitable for us, however some pictures are very small, and you are asked to leave your car in the car park.

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A aimé : It's been a while since we have been to such a simple campsite, we normally go for the fully serviced pitches - but we are so glad we gave this site a try! The views all great all round, and the area is so calming. Its a busy site with lots of families, but everyone is so friendly there is just a lovely atmosphere about the whole site. Facilities are good enough, but the jewel in the crown is the bar / restaurant. An amazing experience to be had here - the hosts are out of this world and so kind and caring. The food is out of this world and reasonably priced - and the portions are generous. Could have happily stayed and worked our way through the menu - in fact we enjoyed our stay so much we did try to book another night but unfortunately there was no space at the inn! Footpaths to explore around the site and next to the river, and the site is dog friendly too. Will be happy to visit again! Really easy site to get to, but no road noise.

N'a pas aimé: Wi-Fi was poor, but great 4G signal - and it is supposed to be camping!

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Réponse du gestionnaire : Thank you so much Dave for such a lovely review, we are genuinely delighted that we delivered what you needed and hope to see you again in the future.

A aimé : Great place, very clean, hosts were professional & courteous, shown to pitch, toilet & shower block spotless, very warm showers, lovely pub & food, will stay again

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Réponse du gestionnaire : Thank you Sally for such a nice review, we appreciate you taking the time to share your experience here and we are delighted you enjoyed your time here. Hope to see you again soon

A aimé : Tidy level pitches.
Lovely pub.
Great food.
Friendly staff.

N'a pas aimé: Shower could have been a bit warmer

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Réponse du gestionnaire : Thank you Karen for such a nice review, always our pleasure to host and your family were a real pleasure to have around the place so thank you.

A aimé : Beautiful location, well kept flat pitches and facilities always clean. We had an excellent meal in the pub and found the staff welcoming and friendly. Some lovely walks from the site via a gate at the bottom of the field. Wales oldest pub The Skirrid Inn is worth a visit and only a short walk from the site. There’s a shop in the garage next to it too if you need to pick up a few essentials.

N'a pas aimé: Showers could do with updating but I believe the owners are aware of this and are planning to make changes

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Réponse du gestionnaire : Thank you Wendy for such a good review, we appreciate you taking the time to share your experience here and we are delighted you enjoyed your time here. We look forward to seeing you again

A aimé : Great location, nice pub and facilities were all clean and tidy.

N'a pas aimé: River not as visible as I expected

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Réponse du gestionnaire : Thank you Adam for such a nice review, glad you enjoyed your time here and we look forward to seeing you again soon

A aimé : Lovely welcome and informative. Clean and tidy site and the food and hospitality at the pub were excellent

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Réponse du gestionnaire : Thank you Emma for a lovely review, Tolley our pleasure to host you and we look forward to seeing you again sometime