The River's Edge

A aimé Great location
Fantastic dog walks
Peaceful and quiet despite the nearby pub

N'a pas aimé Shower blocks require refurbishment.
3 shower cabins available, one didnt have a lock

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Réponse du gestionnaire : Thank you for great review, we are aware of the need for refurbishment in the shower block area and this is planned in for our closed season, thanks again and hope to see you again soon

A aimé Welcoming

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you for such a great review!

A aimé Everything, the facilities, including toilets, showers, and disposal areas were excellent. The pub was more than just a pub, the staff were welcoming, the food was outstanding. The grounds included many options for camping, caravans and motor homes. I would highly recommend Rivers End to all, including those with children and dogs, and I will most definitely be returning 😊

N'a pas aimé Nothing

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Réponse du gestionnaire : Thank you so much for taking the time to give us such a great review, it is truly appreciated and we are delighted we got it right for you

A aimé The food at the pub, the facilities, staff and the actual site itself were spot on

N'a pas aimé The owner seemed a little stern/hostile

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Réponse du gestionnaire : Thank you for taking the time to leave a great review, apologies you felt one of the team may have been stern or hostile, that really isn't what we wish to portray in any way. Thanks for your visit and hopefully we can welcome you again soon

A aimé We had a great stay at this campsite. The facilities were clean & well maintained. A lovely onsite pub with great food which also has a small play park. Just a short walk to a river spot ideal for the kids to go paddling. Quiet & chilled atmosphere.

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A aimé Lovely little site with level pitches and plenty of space. Toilet and shower facilities more than adequate. The on site pub was fantastic. Being coeliac i had so much choice and allergies are taken very seriously. We will most definitely be back !

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Réponse du gestionnaire : Thank you so much for such a lovely review, we are glad we got it right for you and genuinely hope to see you again soon

A aimé Lovely chilled, relaxed and friendly atmosphere

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Réponse du gestionnaire : Thank you for taking the time to leave us such a great review, we appreciate you for that and hope to see you again in the future.

A aimé Loved it all. 3 nights. The welcome was lovely, the staff were very helpful. The pub is delightful. You must try the food.

N'a pas aimé Nothing not to like.

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Réponse du gestionnaire : Thank you so much for such a kind review and we are truly delighted that we helped you enjoy your time with us, we look forward to welcoming you again in the future

A aimé The site is beautiful and the pub is lovely food is amazing

N'a pas aimé We found staff rude as a group of 10 we phoned the pub in advance to book a table they asked us to pre order again this wasn't a problem for us we booked the table for 6 we arrived at the pub just before was shown to our table and ordered our drinks at the bar at 6.45pm we still hadn't been severed our food we understand that it is all cooked to order but that was the point of pre ordering my niece very politely asked if we could possible have the child's meal as he was becoming restless the waitress snapped at my niece that the "food was coming out "the same waitress then made hwr way to the bar where another family member was waiting for a drink and said to her co -worker " they come in as a big table and now they are DEMANDING the child's food " we were served a few minutes later and the food was amazing
On the Saturday morning the ladies toilets ( 3 of them ) were out of toilet roll my niece went to inform the owners to be meet with " well you all used it and my cleaner can't clean in the morning as it's too busy " again we understand this but we were just letting them know we found this very rude

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Réponse du gestionnaire : Thank you Annabele for taking the time to leave a review and we are obviously disappointed that we fell short in a few areas, excellent standards and service are what we always aim to achieve and it seems we got one or two things wrong here. We have had a very unfortunate run lately of guests removing our shower block products rendering all our other guests without the basics which we apologise for, without manning the facility day and night, we are struggling to police this particular area at this time whilst we find a solution, I am assuming our frustration may have shown which we truly apologise for. The preorder is and always has been to ensure we have what you would like and never means you will get it instantly unfortunately, we have both bookings and walk in business and it really does depend on the level at the time just how quickly we can get our food out and at a standard we are all happy with and I think we will possibly need to agree to disagree on how the question was asked and when based on our review of the evening. Again, we are sorry we fell short on one or two things and rest assured, we take all feedback seriously and discuss regularly where we can improve.

A aimé The hosts were very accommodating and friendly. We did a little concern because of the length of our rig, but they looked after us. The food in the adjoining pub was brilliant. This is under new management and the staff worked hard to help. Thank you

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Réponse du gestionnaire : Thank you Andrew for taking the time to review your time with us, glad we managed to help you and also that you enjoyed your time here,

Thanks again