Riverside Caravan and Camping Park

A aimé We were greeted with a very warm welcome when we arrived and offered a choice of a hard standing or grass only pitch, which we chose, it was very level and Large, with no set boundary visible. Electricity was close by and drinking water nearby. The site was immaculately presented with the toilets and shower block were spotless. Electric gate code entry

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A aimé Comfortable and clean pod
Very well kept site
Clean toilets and showers
Warm welcome
Helpful owners
Beautiful setting

N'a pas aimé Nothing to dislike

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A aimé Lovely spacious and well-maintained site surrounded by beautiful quiet countryside. All the facilities (shower/toilet block, laundry etc) are immaculately clean and all work well. James and Danielle gave us a warm welcome and helpful info-sheets about local attractions and places to eat. Much enjoyed relaxing onsite, appreciating the peace and the scenery. The walk alongside the river to Lake Hotel is great and it’s a short drive to plenty of other walks and viewpoints, with the spectacular views from the top of the Epynt being a real highlight. We’re looking forward to returning to Riverside.

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A aimé Very peaceful site, lovely riverside location. Good facilities

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A aimé The site was really well maintained - good pitch size
Beautiful location but sadly didn’t get to see much as we had very bad weather during our stay
Great security

N'a pas aimé Showers a bit small and water not hot enough

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A aimé Lovely quite park river so soothing

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A aimé Lovely peaceful site. Clean and tidy. It felt like the middle of nowhere, which could be an advantage as it was lovely and quiet but a disadvantage as there was nothing to do close by once we’d walked around the village.

N'a pas aimé Wasn’t anywhere close by to let the dogs have a run around off lead. We had paid extra for the dogs.
The showers were 50p per 5 minutes when we had already paid £5 per day for electric. The showers were a trickle at best.

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A aimé Lovely calm peaceful feeling. The river was gorgeous. Everything was clean and tidy. The people were friendly and helpful.

N'a pas aimé Having to leave

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A aimé Lovely campsite and facilities. I was expecting to use my awning and initially they wanted to put me on tarmac. However, they did find me a space which suited me and the dogs just fine.

N'a pas aimé I was very frustrated at the constant dogs yapping from a caravan a few doors down on Sunday afternoon. It was a very hot day and I was concerned for the dogs welfare so raised this with the campsite owner. Also, they had a policy in place that no dogs were to be left unattended. Apparently, due to the owners being regular visitors they were allowed to leave the dogs on their own; no real thought about the rest of the visitors who had to put up with the constant howling and yapping! The campsite owner said they would phone the dogs owner to ensure a fan had been left on for the dogs.
Not quite the peaceful Sunday I desperately wanted as the howling/yapping was upsetting my two also.

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Réponse du gestionnaire : We are glad you liked our “lovely campsite and facilities”.

You booked a hardstanding pitch over the Bank Holiday weekend. When we showed you to your hardstanding pitch, you asked if you could put in pegs and put up your awning on the hardstanding pitch, and we said you could. But then you said you wanted a grass area for your two dogs. You said you had booked the wrong type of pitch and commented that, “I’m new to this. I should have gone for a grass pitch”. We always do our best to help guests even when we are very busy. Therefore, although we were fully booked for the weekend and you had not told us in advance that you wanted a grass area, we managed to accommodate you so you could have a grass pitch that you wanted. We’re pleased this suited you and your dogs.

The 2 Dachshunds in a seasonal caravan were in the caravan with a fan on while their owners went out nearby. When you told us of your concerns, I followed this up immediately by phoning the owners. Dachshunds are known to have a low tolerance of heat, and the owners quite correctly judged it was safer for the dogs to be in a cool caravan rather than outside in a temperature of over 25 degrees. We have two dogs ourselves and take the utmost care over animal welfare. No-one else (on a full site) made any comment about yapping dogs. I, my wife, and three other family members were on site throughout Sunday and were unaware of what you describe as “constant howling and yapping”, so we do not recognise the description of events that you have given.

A aimé What a beautifully, clean and quiet site. Lovely clean amenities which are deep cleaned daily. I will deffinitely try the huts next time as I wouldn't hesitate a second visit. Close to a shallow river where the children could play safely. Hosts were very helpful.

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