Black Rock Caravan and Camping Park

A aimé Lovely quiet and well kept site. Friendly and very helpful staff. Beautiful location. Visited few times at different times over the years (Tent/ pod/ luxury pod) and site and staff make the stay just right. The Camden pod overlooks the river so the gentle sound of running water and birdsong is constant

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A aimé One of the very best sites I’ve stayed at - excellent facilities and the staff are so welcoming. Combined shower/toilet blocks are superb and very warm. Great walks nearby and really good pub just a short walk away where the food is excellent. Pitches brilliant and all elec/water at the pitch.

N'a pas aimé Nothing

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Réponse du gestionnaire : Hi Andrew thank you so much for your review i dont often respond to reviews as they usually speak for themselves. However I did note that you stayed at the same time as somebody that scored us a 5 saying that ""The tight packed pitches with liite extra space. Also a really narrow road between pitch rows giving little or no privacy."". sometimes you feel as you cant please everybody all of the time. It was great to host both of you haste ye back

A aimé What a fabulous site !!! Not too big , quiet accept for the melodious sound of the river and birds!
The facilities are great. The washing and drying facilities with card payment very useful.
You feel immersed in Scottish scenery and yet literally a very short stroll to a well stocked shop and pub/restaurant.
The walk directly from the site Into the woods is stunning and allows you to see Black Rock gorge.
Last be no means least there’s Gary ( and team). What a lovely man! His management of the site and friendly interactions with guests are the finishing touch . We loved it and hope to return , thanks Gary, from laura and richard

N'a pas aimé What’s not to like ????? Nothing !!!!

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A aimé The clamping pod is a bit dated clean dry and worn we had a 7 days stay

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A aimé Small, friendly site. We particularly liked the privacy of the bathrooms.
Near to bus route and to pub serving decent meals.

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A aimé The shower rooms

N'a pas aimé The tight packed pitches with liite extra space. Also a really narrow road between pitch rows giving little or no privacy.

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A aimé Cost medium

N'a pas aimé After arriving asked £50 deposit,
I was ok, but never mansion while ebooking and after 2days of finished stay still - no return of deposit!

Now need to do email conversation
Not straight forward - Return of deposit! On day finished stay

Parking not facilitated well !
Parked away and rain walking
Common toilet - ok
Maintain ok
Not sure recommend or not in future but away from main town location

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Réponse du gestionnaire : Its not very often we feel the need to comment on our reviews, however we feel we need to address this one as it is far cry to what the actual situation etc is!
It clearly states when you book via Pitch-Up:

"" Booking created (BST): .
Booking ID:
Pitch type:
Tariff / charge type: Standard
Name: XXXXXXX
Email: .com
Telephone: +44 xxxxxxxxxx
Address:
Arrive:
Depart:
Nights: 1
Party: 3 adults
Unit type: Camping POD
Unit dimensions:
Vehicle registration number:
Names of all party members:
Accommodation cost:
Total cost:
Deposit (15% commission) £10.50
Balance: £59.50
Balance outstanding: £0.00
The payment has been sent direct to your Stripe account. (Stripe login email: )

Payment terms:
The full amount has been sent to your Stripe account, with 15% commission deducted as an 'Application Fee' within Stripe.

Hired accommodation: £50.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.

Black Rock Caravan and Camping Park cancellation policy
No refunds within 3 weeks of arrival date.

No refunds/discounts for inclement weather, late arrivals or early departures.

The site is not liable for any refund in the event of force majeure.""

Since you have just rang to chase your refund (which can actually take up to 5 days) whilst I was entering this comment when you conceded that you were going to remove the review (which Ive confirmed that I am happy for the review to stay) as sometimes its good to see a poor review and the subsequent feedback to the reviewer so that everyone can see both sides of the story. Furthermore I have checked and your deposit reimbursed to you the day after you left!

In terms of parking you are able to park within 10 metres of the camping pods to facilitate the unloading/loading of any bedding and or equipment from your vehicle. You then have to drive to the pod parking area which is less than 50 metres away! I can only apologise that you had to walk in the rain but we are situated in Scotland so rain at some point is inevitable.

A aimé Great facilities, friendly people

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A aimé Everything

N'a pas aimé Nothing

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A aimé Location

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