Avon Valley Adventure Park

A aimé : Entry to the park 24hrs is amazing, and makes this place unique. Amazing for our kids aged 4&6 yrs. Camping and park felt really safe and relaxed. Great area with lots of amenities close by. Flourish farm shop (which is basically next door) is superb.
Tent was great quality.
Bar food was tasty and priced well.
Lovely riverside walk.

N'a pas aimé: Rustic toilets kept blocking however you could use the toilets inside the park so not a major issue.
One shower was cold all the time which limited us to one shower however never struggled to get a shower when we needed it.

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A aimé : Kids love the park

N'a pas aimé: There are 5 toilets blocks, some can’t lock and one can’t flush. And the shower blocks is quiet cold as they’re outdoor blocks…

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re truly sorry to hear that the amenities didn't meet expectations. As it was our opening weekend, we faced a number of unforeseen delays that unfortunately impacted some areas of the campsite including facility readiness. That said our showers are advertised as outdoor blocks so I'm sorry you were expecting something else, I will review our listing to ensure that is very apparent.

We’re taking your feedback seriously and have already resolved any issues with the toilet block.

While the campsite didn't meet the standard we would usually expect, we hope you enjoyed access to the adventure park and all it had to offer.

A aimé : Nothing

N'a pas aimé: Everything - pitches weren’t safe, many cables on the ground, toilettes were basic and doors wouldn’t close so people could come in while occupied, showers were disgusting, the sinks were dirty, the employees were not helpful … we lasted one night and had to leave - waste of time and money.

Avoid!

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us did not meet expectations, especially during what should have been an enjoyable stay.

As it was our opening weekend, we faced a number of unforeseen delays that unfortunately impacted some areas of the campsite including facility readiness and final safety checks. While this is not the standard we hold ourselves to, we acknowledge that these challenges had a direct effect on your visit and sincerely apologise for that.

We’re especially sorry to hear that you didn’t find the team helpful during your stay. Our staff are usually praised for being friendly and supportive, so we’re disappointed this wasn’t your experience.

We’re taking all your feedback seriously and already working hard to resolve and address the issues raised to ensure the site is safe and welcoming for all our guests.

While the campsite didn't meet the standard we would usually expect, we hope you enjoyed access to the adventure park and all it had to offer.

A aimé : - the staff could not have been helpful and kind. Nobody could do enough to make our stay pleasant
- variety of activities for the young ones - slip in slide, foam party, go karts, tractor rides, dinosaur walks, climbing frames, soft play etc… there was so much to do.
- access after hours was great, we could enjoy a drink while the kids played in the sand, soft play and climbing frames.
-campsite was clean- toilets, rustic shower and wash area were all well maintained.
-nice you could have a fire pit and they even provided wood. (Very kind staff even showed me how to put the fire together)
- pizza bar in the evening was brilliant.
- really was a great family stay all round and would definitely go back.

N'a pas aimé: - the bar was very expensive at £6 a pint ,so we didn’t have too many drinks at the bar (but would have liked to) and the pumps weren’t great so the pint regally wasn’t worth it. There is a happy hour but think that once the campsite closes to the day guests it should stay at happy hour prices rather than peak theme park prices.
- when they had a private function the kids couldn’t use the soft play in the evening, I get they hire it out but think the small group of children staying in the campsite could have used it too, as they were all just sat waiting for it to open for them.

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A aimé : Having access to the park outside of hours was the real draw to booking here and it did not disappoint.There's so much to see and do, the children were never short of activities. The trip was fantastic value for money.

The campsite itself was basic but well maintained and the facilities were looked after. Staff, on the whole, were extremely friendly and helpful both onsite and in the park.

N'a pas aimé: The small grass pitches were not clearly signposted and it took us (and other families) a little while to find our pitches.

Better signposting/information on opening times for food and drink facilities is necessary. For example, when we went to order food at 4.30, we were told that they had stopped serving food and would reopen at 5.30 with the evening menu. This was not signed anywhere. We walked around to the bar (which appeared open, staff were behind the bar chatting) but were completely ignored, to which we summised that the bar too, reopened at 5.30 (though staff did not have the courtesy to tell us as we waited)

All of this bad feeling could be easily avoided with clear signage.

Similarly, be aware that breakfast stops being served at 11am and lunch does not begin until 12pm, again, I had to ask to find this out as there was no signage.

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A aimé : Access to the children's park for two days and after hours access. Great food and staff were friendly and park wasn't too busy so kids could go on and off activities as they wanted. They loved the foam party & slip and slide.

N'a pas aimé: Didn't realise we'd be camping in a car park. Toilets and showers could be better but the after hours park access made up for this. Overall the camping section of the trip was expensive.

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A aimé : Good flat pitches, good facility’s, lots to do for children, staff really helpful

N'a pas aimé: Not a great selection of food and drinks in the bar/ restaurant

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A aimé : Lots of daily activities for children to enjoy, very clean around the park. Food and drink choices were good throughout the day and reasonable prices. Staff very friendly and helpful.

N'a pas aimé: Camping area was a bit neglected. Lots of stinging nettles around the area where we stopped, grass not very well maintained. No facilities to get a drink while park was closed, a vending machine would have been good. Very dark at night so unable to walk to toilet blocks safely with children with guide ropes and nettles everywhere. Nothing really to do of an evening. Advised you to wash hands regularly but not all wash stations had water. No wifi

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A aimé : Staff were more than helpful and very polite.
Kids loved having access to the play area and the animals outside of public access times.
The pitch was clean and tidy well maintained.
Showers and toilets very clean and well maintained.
Only a short drive to the park and ride into bristol.
Will definitely come back and hopefully stay longer next time.

N'a pas aimé: Price of the drinks were a bit expensive outside of happy hour. £6 for a pint.

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A aimé : Campsite is clean and tidy. Park keeps kids entertained, liked that the bar stayed open and served pizza.

N'a pas aimé: Would have liked to have been next to friends, I think this could have been accommodated as pitches weren't disclosed until arrival

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