Atlantic Reach Resort

A aimé Definitely not the staff welcome staff in front office road arrogant quite up themselves as for the outdoor pole disgusting floating debris no filtration leaves dead bugs spoke to an owner who said they have this all the time sight don't care

N'a pas aimé As above all the above is correct loads of complaints against this firm useless don't go there use your money wisely done spend it there on the last day had no water to a service pitch because of some sort of thought but the slipping slide had plenty of water because I was taking thousands of pounds

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A aimé Camping pitch good size and electric hook up as standard which was unexpected. Quiet family camping (mostly), lots of paid activities (we did not use this), not too far from Newquay. Leisure centre quite well maintained.

N'a pas aimé Games room which was very old, run down and half of the machines were not working as they should. The water stopped working altogether in the ladies toilet/shower blocks on two separate days which was really frustrating, shower floor in the men’s block was spongey and water damaged. Couldn’t really go swimming as the indoor pool was booked up majority of the time. Outdoor pool we chose not to go in as it did not look very clean, photos looked nice online but definitely was not as in the photos. Facilities definitely need updating unfortunately.

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A aimé The only thing we liked were the pitch size

N'a pas aimé Very dirty/dated showers and toilets
Outdoor pool was shocking, we booked to go before arriving. When we got there, we walked straight back out. It was full of dead bugs, leaves, looked like it hadn't been cleaned all year.
The indoor pool wasn't much better. No cubicles to get changed, pool water was cloudy, we lasted 10 minutes once we had hairs wrapping around are fingers as we swam that was our sign to get out.
None of the pools have life guards.
The arcades, we're also dated and most of them took your money and didn't work.
No entertainment.
The shop wasn't great.
The few staff we dealt with weren't very friendly.
We paid for a fully serviced touring pitch but was without water from around 7pm till 10.30am the following day. No updates on when it would be back on when we asked the staff trying to fix it, we were just told it happens this time of year. Not good when you pay for fully serviced.
The rest of the site we can't really comment on. After what we experienced we didn't bothered looking around the rest, we spent ours day off site.
When you look forward to your holiday all year and arrive to a site in that condition it's very disappointing.
Would not return and would not recommend.

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A aimé The resort and staff were class

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A aimé Both pools were great. Kids had lots of fun in them.
Clean showers and washing up areas.
Friendly staff.

N'a pas aimé No toilet within easy access when at the outdoor pool (if the restaurant is closed)
Some of the pitches are a bit sloped. Had to pay for Wi-Fi. The restaurant/bar was expensive for drinks £8.40 for two lemonades.

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A aimé The pitch was a good size, people were friendly stayed in the Crantock field and the toilets and shower facilities were really modern, clean and tidy. Used the indoor pool which was nice when it was raining. There’s lots of other stuff to do their so great for the kids.

N'a pas aimé The pitches are slightly sloped but that’s just nit picking

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A aimé Taken to our pitch and explained about the size of the pitch etc

Excellent size pitches with electric point and drinking water very close by.

Toilets and showers were clean and tidy.

They laundry facilities behind the toilet block and washing up facilities

Heated indoor pool. Book early it fills up quickly. There is an outdoor pool but I heard it was very cold.

Staff were friendly and helpful. There is a pub onsite and entertainment.

Local co-op is very close with parking and other supermarkets nearby.

N'a pas aimé The only thing I can say is read the literature they give you. We had only seen the hut that sells ice cream drinks etc and the office but didn't realise there is a shop on-site until we looked at the literature.
I would suggest they give you a list of key points on this huge site.
Other than that everything was really good.

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A aimé The resort has plenty to keep you entertained and has great facilities.

N'a pas aimé Not being able to get onto pitch until mid afternoon and outdoor pool was definitely not heated to 31 deg!

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Réponse du gestionnaire : Thank you for your feedback. We’re pleased you enjoyed the location and our range of facilities. As you arrived in the morning, our camping check-in time of 3 pm meant your pitch was available later in the day once it was prepared for you. Just to clarify, our indoor pool is heated to around 31°C, while our outdoor pool is not heated and is not advertised as such. We hope you and your family still enjoyed your time with us and we look forward to welcoming you back again.

A aimé Very friendly welcome. Loved Ben who showed me to my site!

N'a pas aimé Toilets were covered in litter (paper and panty pad strips).
At 6:30 am there was no toilet paper.
Main gate locked at 9:30! This means you have to drive around the site through ‘no entry’ signs so it doesn’t actually make the site secure just tricky!
Also - not a problem for me but could have been for others - tent/ caravan opposite had 3 dogs off lead…ran up an down late eve and early morning barking…

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Réponse du gestionnaire : Thank you for your feedback and for mentioning the warm welcome from our team, we’ll pass your kind words to Ben. We’re very sorry for the issues you experienced with the toilets and security of the site. Your comments regarding litter, toilet paper, and gate access have been shared with our maintenance and directors so we can improve. We also remind guests that dogs should be kept on leads and that noise policies are in place to ensure everyone’s comfort. We appreciate you bringing these points to our attention and hope to provide a smoother experience in the future.

A aimé Good for the grandkids for things to do, pitch was large and good

N'a pas aimé Camping facilities, toilets and showers were untidy. No hand towels

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Réponse du gestionnaire : Thank you for sharing your feedback. We’re glad your grandkids enjoyed the activities and that you were happy with your pitch. We’re sorry the toilets and showers didn’t meet your expectations and appreciate your comments about hand towels, we’ll share this with our cleaning team to help improve the experience. We hope to welcome you back in the future.