Barons Cross Inn

A aimé : Everything. Site was tidy and well managed, pitches are nice and level. The staff are really friendly and helpful and couldn't do enough for us. The toilets were clean and tidy and the shower room was great. It was like a proper room, not cramped in any way, and really spicious with lots of hot water and open all night as well. The beer garden is lovely and the beer is very good here i am pleased to say. Best of all though, is the food.The food is absolutely amazing. I had the best ribs I have ever had anywhere. We will definitely be back for our main holiday with the kids. Very glad we found this.

N'a pas aimé: Absolutely, nothing except the WiFi isn't great but the owners tell me they are getting full.fibre and boosters to compensate for this, so I look forward to that being the case when we return.

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A aimé : The friendly staff. The wonderful cuisine in the restaurant. The choice of beers and gins in the bar.The outside area with picnic benches and facilities for children.
A wonderful weekend and the car boot sale in the field was great too

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A aimé : Nothing. There was nothing to like

N'a pas aimé: I have never stayed anywhere like it! It was beyond filthy dirty. The toilets in the pub were a disgrace. I have seen the owners responses to previous bad reviews. They say they clean them regularly, they certainly don't, and they don't top up the loo roll. They also say to raise any concerns with them but surely guests should not have to ask them to clean the toilets or to provide toilet paper. We used the toilets at around 9.30 in the morning and they were revolting! No loo roll, soggy toilet roll all over the floor and they stunk. My husband went into the gents and there was vomit all over the floor and all over the toilet seat. Later in the day the floor had been cleaned but the toilet seat was still covered. There was hardly anyone on site so there is no way that mess was from that morning. As for the portaloo, there are no words. Again, this is not cleaned and I have photos to prove it. There is one shower on site and it is swimming in water when you walk in. At least provide a clean mop and bucket so people can clean up after themselves. The lock on the door didn't work either and yes, I raised this with the owners, she took note and walked off! The site itself is not well maintained. The hard standing pitches are a mess, grass isn't cut and its just run down. They say it is a work in progress. I would suggest it needs to be closed while the work is done as it is not fit for people to stay on!!!

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Réponse du gestionnaire : Well, coming from someone who behaved as you did this is certainly an interesting review, if entirely untrue and libellous. We will let our solicitor deal with the harassment side of things having had a truly horrible time with you, but in the meantime let's address your untruths one by one.
We have a full time cleaner, she cleaned before during and after your stay, to a very decent standard. I am uploading pictures of all the areas you mention to prove this.
Your husband might indeed have gone into the toilet early in the morning and found vomit as a lady came and alerted me to the fact her little boy had been sick, after she had returned him to their caravan. I attended to that myself, instantly, and cleaned and disinfected the floors, walls and toilet, there was nothing left of the happening when I had finished so your lie that there was vomit on the toilet seat is exactly that.
There is one shower on site, a very nice mains shower which is cleaned daily, and which you treated disgracefully. You asked me about the lock on the door and i showed you how it worked- no-one walked away from you, you were assisted and shown how to use a simple lock. I have a video again proving that the lock on the shower works perfectly.
The hardstanding pitches have only been renewed at the start of the season, nothing whatsoever the matter with them, all the fields were mown 2 days before you arrived and the beer garden on the morning you arrived, they were all fine. We do not strim around hedges and fences as we preserve habitat for wildlife.
You didn't mention being unhappy about ANYTHING whilst you were here, and you stayed two nights, if it was really that bad you would have asked for a refund and left after the first.
I am fully aware of everything that you have done, it's disgraceful, but plenty of people here rate us 8, 9 and 10 so i am hopeful that anyone reading your scurrilous review will see straight through it.
I would invite anyone reading this to please view the detailed photographs we took of the site today upon seeing this appalling travbesty of a review.
We are a happy, relaxed site and we don't like disharmony but we will not let outright lies stand on a public forum.

A aimé : The food in the pub was nice and the drinks were cheap. The bar lady was lovely.

N'a pas aimé: There was only one shower and it opened at 10 but it was always dirty and the lock didn’t work.
There was a portaloo to use when the pub toilets were closed as they opened at 10. Unfortunately the portaloo was dirty all the time and the lock didn’t work.
If the shower and toilet locked and were clean then this would have been nice.

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Réponse du gestionnaire : Not at all sure where to start with this. 3/10? Really? Firstly factual things, the shower is 24 hour, we never lock it, so that is absolutely incorrect, some other people staying actually say in their reviews that they like the fact the shower is 24 hours, so please don't take our word for it. Yes there is only one shower but we are not a huge campsite and it generally does fine for us and our guests. Secondly the toilets are not dirty, they are cleaned every day, toilet paper is checked etc and they are checked for cleanliness throughout the day as well. If you are talking about the odd muddy footprint then sure, we'll take that as we are an outdoorsy site, but very much feel that 3/10 is unfair to say the least. We can't remember you, as we can't remember the other lower end reviewers either but we were full this month, but we do notice however that we get consistant 10/10 as a geneal rule and that all of the random lower score reviews only have one review to their name which is the one for us, so we're not sure what is going on here. Very sad and disappointed at this point tbh as we all work so hard to make sure everyone has a nice time in a good environment.

A aimé : Lovely campsite, friendly staff & great pub.
Campsite is fairly even & well maintained. shower & pub toilets clean & modern. Portaloo for night time use. Playground for children & even a bouncy castle this weekend.
Pub was reasonably priced, well stocked & the food amazing. Had dinner & breakfast here & would recommend both.
Close to Leominster which is a lovely town.

N'a pas aimé: Did not dislike anything really. Yes road was a little noisy but certainly did not keep me awake. Pub a little tired in places but would def return.

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A aimé : Basically everything. It was so relaxed,friendly staff always willing to help or chat, clean, tidy level solid pitches, with electric and water at every pitch, within close proximity to the pub which opens at 10 for breakfast and serves food all the way through until 9 at night and stocked some lovely gins as well! The food was magnificent, not the sort of thing that you expect at a small provincial pub, very well chosen ingredients cooked to perfection. We ate three meals there. The chef really knows his stuff and I had one of the best steaks I have had anywhere. Everything was clear, we checked in at the pub, the landlady showed us where everything was, and was really warm and friendly. The shower was open all night which was really nice and the pub toilets and the overnight portable toilet were clean. There is a baby changer in the ladies and an absolutely huge bouncy castle in the beer garden which was full of kids. For somewhere which has minimal rules, it was really a lovely place to stay as everyone was respectful and happy. Lots of kids, lots of dogs, lots of people eating in the beer garden, very Darling Buds of May, and a rare gem of a place. Lovely! No wonder the place was packed. We will definitely be back soon!

N'a pas aimé: They had some internet problems whilst we were there but did say the wi-fi isn't always the best anyway. If you are in larger vehicle the track is slightly narrow but perfectly manageable even for really big things like us as long as you are paying attention, but that is just being nit-picky and is out of the control of the owners, so nothing really to report here.

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A aimé : Location really clean tidy and well kept.
Pub restaurant and amenities all amazing.
Food excellent and great value
Bear very well kept
Staff welcoming and very friendly

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A aimé : Location was good and staff were friendly.

N'a pas aimé: Pub was needing some tlc and toilet facilities weren’t the best but I think the proprietors are fairly new so maybe a work in progress.

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A aimé : Haven't stayed here for quite a long time, but we were very pleased with the overall visit. Nina and her team are doing a great job with everything. The pub is looking much better than the last time we stayed. The food is really good, and plentiful. Staff are very friendly. Good sized pitches, well looked after, with water and ehu on each pitch. Will definitely be back.

N'a pas aimé: Nothing

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A aimé : Quiet site.good beer . Great food. Very friendly. Water on tap. Electric .short walk to town. Shopping within half a mile.

N'a pas aimé: Entrance to field is tight access with care.

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