Stow-on-the-Wold Rugby Club

Liked The location has potential, but at the moment, the experience doesn’t match the price.

Disliked We stayed here for the weekend and unfortunately had quite a disappointing experience. The toilet facilities were not clean, and the soap and hand-drying paper weren’t replenished at all during our stay. For £50 for one adult and one child, I expected better — especially when similar basic campsites offer more affordable rates.

On Saturday morning, a vintage car lost control and ran into our tent. Thankfully, no one was hurt and the people involved replaced the tent, but I was surprised that no one from the club or campsite management reached out to check on us. A small human gesture would have made a big difference after such a serious incident.

Overall, the facilities were poorly maintained and there was a real lack of care or presence from those running the site.

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From the manager: Good afternoon Nuria, thank for your review, the contents of which are a bit of a surprise to us.
To take your points in order we would comment as follows:

The toilets are cleaned at least twice daily; the times they are cleaned are shown on the cleaning records in both the shower block & also the toilet block. During both cleans the towels etc are topped up if needed. Unfortunately, it was a wet weekend which makes for some transfer of mud & wet grass etc, & as it was an extremely busy weekend it’s unfortunately inevitable that at certain times of the day between cleans, the blocks can suffer with muddy footfall. Our staff on site keep an eye on the toilets & showers however it’s just not possible to have someone there full time on cleaning duty. Regrettably, some people are not very respectful of the blocks & although we provide a mop & bucket & ask that people leave the units as they find them, this doesn’t always happen. If you check back through our reviews on Pitchup, the vast majority mention how clean the showers & toilets are & I think you may have used the facilities at times between cleaning on a wet weekend. Having discussed this with our staff, it appears no one had reported that the toilets were in a poor condition, if we had received any details we would have taken care of it.
With regards to our pricing, we keep a careful watch on our pricing & relative to what our site offers were are the most competitive site within 30 miles of our location that we can find & we aim to keep our prices competitive. We don’t offer more than we provide & again as our reviews appear to demonstrate, we believe we offer value for what we have on our site.

Of more concern is your highlighting of the incident that occurred on Saturday morning. This is the first we have heard of any incident, as, having discussed this with our staff on site, you didn’t report this to us & neither did the car owners. If you did report this to our staff, please can you let me have the details of who you reported this to, we had several staff on site as we had a busy morning in the clubhouse, so someone would have been available & you also had our email.

I have contacted the car club for their comments & it appears that a strap broke on one of the trailers when the car was being loaded, the car then rolled back into a tent. I can imagine this was upsetting for you being in the next tent, & thankfully the tent affected was not occupied & no one was hurt. I understand several of the ladies in the car group offered you support at the time; the damaged tent was replaced with a new like for like tent by the owner of the car which the car club erected for you. I understand also that the owner of the car exchanged contact details with you, & the group had a collection to provide treats for the children.
One of the conditions of the car club being on site is that they provided a risk assessment prior to staying & we will be investigating if the risk assessment was followed & if so, how this incident was allowed to happen, should you wish to see the report please let me know. They also acknowledge that they should have reported this incident to our staff but failed to do so.
Once we’ve reviewed the risk assessment we will review if anything could have been done to prevent this happening & responsibilities for this & also if we change our policy on who can stay on our site.

I’m very sorry you had this experience with us, please be assured that we take any comment & incident on our camping facility seriously & learn from issues when they arise & the enjoyment of people staying with us is our priority.

Liked Great place to combine a stop off from the north On route to the south coast with a good base in the cotswolds. Toilets and showers all good. Lions game on large screen plus a breakfast a bonus on top 👍

Disliked Watch the unmarked speed bump on the way in

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Liked Proximity to Stow on Wold

Disliked Noisy site with children running around late at night. Filthy showers and toilets.

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From the manager: Hi, thanks for staying with us & for your review. we're sorry you didn't appear to enjoy your stay with us, & we're a bit disappointed with your comments re the toilets as several other reviews for the weekend you stayed commented how clean they were. It was a wet weekend & unfortunately some mud & wet grass inevitably gets walked into the toilet & shower block, & its just not possible to have someone on full time cleaning duty. the blocks are cleaned twice a day, the time of cleaning shown on the register on the units, we don't have any record of anyone mentioning dirty toilets to our staff on site, if so we could have actioned it.

I'm sorry that children having fun disrupted your stay, we had a very busy weekend & its inevitable that some children would be on site, again if you felt they behaviour was unacceptable you could have detailed it to our staff who would have discussed with the parents if appropriate.

Liked This was an excellent site with good facilities and beautiful views. The pizzas from the on site van were awesome! Toilet and shower cabins were clean. We didn’t see any staff but I’m sure someone would be there if needed.

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From the manager: Hi Helen, thanks for staying with us & for your review, we're pleased you enjoyed your stay with us & enjoyed the pizza's!

The Pizza van is with us every Thursday throughout the summer if you ever visit us again..

The clubhouse would have been open & our staff would be in there should you have needed anything.

Many thanks for visiting us, we hope to see you again.

Liked - Great location
- clean and tidy site
- lots of space
- quiet
- accommodating staff

Disliked N/a

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Liked Very clean and tidy shower and toilet facilities.
Good dog walking routes straight from campsite.
Quiet peaceful, location over looking Cotswold hills.
AAble to pitch anywhere we liked on field

Disliked Sloping site but able to sot out with levelling ramps.
Very gusty winds when we were this making pitching of awning difficult

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Liked All good no issues

Disliked Maybe aboard that tells campers when bar open / closed

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From the manager: Hi, thanks for staying with us & the review. The bar opening times are displayed in the info centre in the clubhouse, they can vary a little subject to the number of bookings we have, but usually Tuesdays, Thursday & Fridays from 6pm, then Saturdays from 5pm, closing when the last one leaves!

Thanks for staying with us, hope to see you again.

Liked Showers & toilets are now portacabin style - very clean and hot. Hook up, fresh water and grey waste all handy. Easy to book on pitch up. Site is quite isolated for getting to Stow as ‘bridleway’ is along a fast road BUT lovely walk to nice pubs in Oddington and was advised you can prebook the Robin Bus that does local pick up drop off to Stow. Would stay again.

Disliked Pitches are uneven which can’t be helped so bring you Chocks!

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From the manager: Hi, thanks for staying with us & for your review.

We're sorry you found the route into Stow along the main road, we There is a much quieter & safer footpath route into Stow which is detailed in the camp site information, along with maps of the route in the clubhouse info centre so should be no reason to walk along the main road & we certainly wouldn't recommend it.
The Robin bus service is very good & is also detailed in the camping information.
Thanks for staying & we hope to see you again.

Liked Name on the plot as you drove in.

Disliked All 3 showers & floor were really dirty & mop & bucket to clean them were even worse!
Dust track as you drive in spread dust everywhere each time a vehicle went by, so unable to sit out.
Seemed like people were staying who weren’t booked in & alot of shouting & drinking until 1am.

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From the manager: Hi, thanks for staying with us, we're sorry you had a bad experience with us.

The showers are cleaned at least twice a day & more often when very busy, although they are used throughout the day so its possible you have use d the facilities between cleans & we have been extremely busy recently. Given the extremely dry weather unfortunately some dust is inevitable, every road anywhere is dusty & its impossible to stop at least some dust. there are plenty of areas to sit out on all the pitches that don't have to face the road, & maybe this should be thought through when positioning the camper.

We can assure you that everyone staying had booked, it appears we had a large group staying with us who booked through the web site individually rather than as a group & we will endeavour to discuss any anti social behaviour with then if they can be identified. We make it clear in the site rules available in the clubhouse that behaviour should consider other campers at all times.
We're sorry you had a bad experience, we will take your comments on board & make any improvements we identify.

Liked Was really pleased with our short stay at the site relaxing after a days racing.
It had everything we need for the short stay

Disliked Pitch is on a slope but it is in a beautiful setting could probably do with more electricity hook ups and can only get WiFi when you are by the club house

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From the manager: Hi, thanks for staying with us & for leaving a review. We would love to have more electric hook ups, sadly our planning permission restricts us to the ones we have, we review every year & go back to them now & again, hopefully in the future we will have more. The Wi-Fi is based in the clubhouse only unfortunately, the cost to run it to the camp area is huge, many thousand's & we just can't afford to do it!

Thanks for staying with us, hopefully see you again.