How should I respond to a review for my campground/park?
It's usually better to reply to your customers rather than disputing their reviews. Try and turn things into a positive... To keep things clean, please follow the guidelines below - Pitchup.com's review system is an open forum and we reserve the right to remove content in violation of these guidelines.
- Try not to be defensive - address any problems in a courteous and factual way
- Avoid personal insults and naming of individuals
- Don't include your contact details, invite users to contact you direct, offer discounts or special offers, make reference to your own website, or direct guests to your website for information about your site/park. Everything they need to know should be on your Pitchup.com listing!
- Avoid unnecessary CAPS, swear words, vulgar comments or sexually explicit language and keep an eye out for typos!
Please note that your comments are not automatically emailed to customers.