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The site was lovely and clean, very well managed and …
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From the manager...
Thank you so much for taking the time to leave us a 10/10 review, we are thrilled to hear that you and your friends enjoyed your stay and that our team provided you with such excellent service. It's always a pleasure to know that our guests appreciate the care and attention we take of our park. We look forward to your next visit. Kind Regards |
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From the manager...
Thank you for taking the time to share your feedback following your stay at Castle Brake. We’re delighted to hear you enjoyed the underfloor heating in the showers, found our team helpful, and appreciated the peaceful location and family-friendly facilities. It’s great to know that your children enjoyed the games field and play area, and we’re glad the well-stocked shop and on-site pub added to your experience. We’re truly sorry to hear about the concerns you raised, particularly regarding the sewage smell and the cleanliness of the facilities. This is certainly not the standard we strive for, and we will address these issues with our team to ensure improvements are made. Your comments about the games room, camping field size, and out-of-order coffee machine have also been noted, and we’ll be working hard to rectify these matters. We hope you choose to come back and visit us again soon. Kind Regards |
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From the manager...
Thank you for your review and for highlighting the positives of your stay at Castle Brake Holiday Park. We're pleased to hear that you enjoyed the pitch, facilities, and the friendly atmosphere, as well as your meal at the restaurant. We’re sorry to hear that the behaviour of others affected your experience. We wish you had made one of our team aware of these concerns during your visit, as there is always someone available in reception every day to assist, and there is also an emergency contact number in the welcome pack for any urgent issues. Your feedback is invaluable, and we’ll be reviewing our procedures to ensure all guests can enjoy a peaceful environment. We hope to welcome you back for a more relaxing experience in the future. Kind Regards |
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From the manager...
Thank you for taking the time to leave us such a great review. We love to read the kids enjoyed the park area and that your feet were kept warm by the shower block underfloor heating, we agree, a real bonus on a cold morning! We look forward to welcoming you and your friends back in the future. Kind Regards |
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From the manager...
Thank you for taking the time to leave us your review we love to hear that you enjoyed our on-site facilities. We hope you come back and stay with us again soon! Kind Regards |
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Overall, it was a good experience and I’d stay here again.
From the manager...
Thank you so much for leaving us your review, it's great to know that you enjoyed our onsite facilities and would choose to recommend us to your friends. We do hope you visit us again soon. Kind Regards |
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From the manager...
Another perfect ten score, thank you so much, we are very grateful for your feedback, and are thrilled that you found our site to be well maintained with friendly staff. The BBQ pizza is a firm favourite with us all, and will definitely be staying on the Pizza menu for next year!! We look forward to your next visit and hope it will be real soon. Kind Regards |
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From the manager...
Thank you so much for recommending us to your friends. We love to read you found our park to be excellent, clean, safe and friendly, as this certainly sums up what Castle Brake is all about. We look forward to welcoming you and your young children, back real soon. Kind Regards |
Thank you for your kind words, we really appreciate that you took the time to share a review of your recent touring stay with us. Its wonderful you found the site to be immaculate, with very good facilities and thank you for recommending Castle Brake to your friends. We look forward to your next visit in 2025.
Kind Regards
The Castle Brake Team