9.2

Overall rating based on 291 reviews

 

93% would recommend this site to a friend.

92% would stay here again.

  84% described as Peaceful ?

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Only showing reviews for the last 30 months.

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Anonymous user

Very friendly staff Immaculate site Very good facilities Heated shower/toilet …09/12/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Very friendly staff
    Immaculate site
    Very good facilities
    Heated shower/toilet block

    Disliked: 

From the manager...

Thank you for your kind words, we really appreciate that you took the time to share a review of your recent touring stay with us. Its wonderful you found the site to be immaculate, with very good facilities and thank you for recommending Castle Brake to your friends. We look forward to your next visit in 2025.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
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(No rating)
Cleanliness
Wifi
(No rating)

The site was lovely and clean, very well managed and …09/11/2024

Reviewer's country: United KingdomGary W.Confirmed

  • Orchard camping pod (no pets)
  • Recommend to friends   Visit again
  • Liked: 

    The site was lovely and clean, very well managed and secure. Small shop on site for basics, priced accordingly, £2 for a bottle of robinsons juice.

    Nice hot showers with plenty of water.

    We stayed in a standard pod, number 4 if memory serves me right. Good solid bed and table, nice clean working fridge, also it has a small freezer in top, so great for people who enjoy ice cream.

    Disliked: 

    Small problem with water on site, it was milky, I was not notified about this.

    Games room, no white cue ball for pool table, £1 lost in finding out.

    The other "games" are grabbing claws with toys/sweets.

Overall
10
Location
Value for money
Accommodation
Facilities/activities
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Child friendliness
Cleanliness
Wifi
Default avatar

Really friendly site09/03/2024

Reviewer's country: United KingdomKatrina S.Mobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    We turned up site looked clean and tidy and the receptionist was really friendly, the pitch was a nice size right near the park so we could see the kids , the only one thing is the bar / restaurant is on the small side other than that a lovely site we will go there again

    Disliked: 

From the manager...

Thank you so much for taking the time to leave us a 10/10 review, we are thrilled to hear that you and your friends enjoyed your stay and that our team provided you with such excellent service. It's always a pleasure to know that our guests appreciate the care and attention we take of our park. We look forward to your next visit.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
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Child friendliness
Cleanliness
Wifi
Anonymous user

Underfloor heating in showers Lovely helpful staff Great games field …09/03/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    Underfloor heating in showers
    Lovely helpful staff
    Great games field
    Brilliant location
    Quiet site
    Can use facilities at sister site, Ladram Bay
    Great children’s play area
    Well stocked shop
    Pub on site

    Disliked: 

    Strong sewage smell everywhere
    Dirty toilets and showers and washing up area. Everywhere needed a good sweep up
    Camping field too small, tents too close together
    Games room was a joke - pool table with no white ball and cues with no tips, one kiddy ride, 3 out of 5 grabber machines out of order and it was filthy
    Coffee machine out of order

From the manager...

Thank you for taking the time to share your feedback following your stay at Castle Brake. We’re delighted to hear you enjoyed the underfloor heating in the showers, found our team helpful, and appreciated the peaceful location and family-friendly facilities. It’s great to know that your children enjoyed the games field and play area, and we’re glad the well-stocked shop and on-site pub added to your experience. We’re truly sorry to hear about the concerns you raised, particularly regarding the sewage smell and the cleanliness of the facilities. This is certainly not the standard we strive for, and we will address these issues with our team to ensure improvements are made. Your comments about the games room, camping field size, and out-of-order coffee machine have also been noted, and we’ll be working hard to rectify these matters. We hope you choose to come back and visit us again soon.

Kind Regards
The Castle Brake Team

Overall
6
Location
Value for money
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Wifi
Anonymous user

Good pitch, great site facilities - washrooms, shop, bar/restaurant. Had …09/03/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Good pitch, great site facilities - washrooms, shop, bar/restaurant. Had excellent meal first night there. Very friendly staff.
    Great location.

    Disliked: 

    No enforcement of dog control on a nearby pitch holder which made us and our neighbours with their young granddaughter very nervous. Chap had large dog which was noisily chewing a large plastic bucket as a game, not on a lead. Was very concerning but no staff around to ask to enforce dogs on lead rule. Could have ended in disaster.

    Also some noisy neighbours who possibly are there regularly as there are some caravans and statics which clearly remain on site all season, and I think those patrons take a relaxed view on noise late at night! Not what I would expect of a family holiday park.

From the manager...

Thank you for your review and for highlighting the positives of your stay at Castle Brake Holiday Park. We're pleased to hear that you enjoyed the pitch, facilities, and the friendly atmosphere, as well as your meal at the restaurant. We’re sorry to hear that the behaviour of others affected your experience. We wish you had made one of our team aware of these concerns during your visit, as there is always someone available in reception every day to assist, and there is also an emergency contact number in the welcome pack for any urgent issues. Your feedback is invaluable, and we’ll be reviewing our procedures to ensure all guests can enjoy a peaceful environment. We hope to welcome you back for a more relaxing experience in the future.

Kind Regards
The Castle Brake Team

Overall
8
Location
Value for money
Accommodation
(No rating)
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Anonymous user

Facilities on site shower block has heated flooring nice feature …09/02/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Non-electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    Facilities on site shower block has heated flooring nice feature for the cold mornings. Cute park area for the kids and staff were incredibly friendly and helpful would definitely go back.

    Disliked: 

From the manager...

Thank you for taking the time to leave us such a great review. We love to read the kids enjoyed the park area and that your feet were kept warm by the shower block underfloor heating, we agree, a real bonus on a cold morning! We look forward to welcoming you and your friends back in the future.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
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Customer service
Child friendliness
Cleanliness
Wifi
Anonymous user

The facilities09/02/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Non-electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    The facilities

    Disliked: 

    The bar staff didn’t serve us because they didn’t want to wash up any more glasses. Then served someone else afterwards.

From the manager...

Thank you for taking the time to leave us your review we love to hear that you enjoyed our on-site facilities. We hope you come back and stay with us again soon!

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

Overall, it was a good experience and I’d stay here again.09/02/2024

Reviewer's country: United KingdomAimee W.Mobile phone iconConfirmed

  • Non-electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    The site was lovely and quiet, big open space for children to run around and play. Restaurant seemed good from the short time we spent there and the one evening of entertainment we saw was good.

    Disliked: 

    The water in the bath kept draining away and wasn’t overly hot.
    There was loss of water at the restaurant on one of the mornings which meant we couldn’t sit in to eat our breakfast we had ordered from there.
    There was a 60th birthday party on the Saturday night we were there and the venue kept running out of glasses.
    Not a huge amount of entertainment for the children.

From the manager...

Thank you so much for leaving us your review, it's great to know that you enjoyed our onsite facilities and would choose to recommend us to your friends. We do hope you visit us again soon.

Kind Regards
The Castle Brake Team

Overall
6
Location
Value for money
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Wifi
Anonymous user

Staff were soo friendly and welcoming. Site was exceptionally clean …09/01/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Staff were soo friendly and welcoming.
    Site was exceptionally clean and tidy, very well maintained
    BBQ pig pizza was the absolute best ever
    Super quiet location
    Shower toilet block was a good set up nice and spacious

    Disliked: 

    Only downside was shower floors were sometimes a bit grubby but only from other users not squeejing after they used them

From the manager...

Another perfect ten score, thank you so much, we are very grateful for your feedback, and are thrilled that you found our site to be well maintained with friendly staff. The BBQ pizza is a firm favourite with us all, and will definitely be staying on the Pizza menu for next year!! We look forward to your next visit and hope it will be real soon.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
(No rating)
Anonymous user

Excellent site, clean, safe, friendly - would definitely stay again.08/30/2024

Reviewer's country: United KingdomAnonymousConfirmed

  • Non-electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    We stayed in the non-electric camping area of this large holiday park, which was basically a field with long grass encircled by trees. It was quiet and very lovely, and we could pitch wherever we wanted, and it was just a very short walk from the toilets, showers, laundry, sinks, and children's play park (which was just outside the field area, probably visible from only a few pitches nearby). Felt very safe there and would thoroughly recommend. Warm welcome, well-stocked reception / shop. Excellent communal showers / washrooms, etc. Wifi was even available in the camping field (at a cost) although we did not use it.

    Disliked: 

    None.

From the manager...

Thank you so much for recommending us to your friends. We love to read you found our park to be excellent, clean, safe and friendly, as this certainly sums up what Castle Brake is all about. We look forward to welcoming you and your young children, back real soon.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
(No rating)