9.2

Overall rating based on 285 reviews

 

93% would recommend this site to a friend.

92% would stay here again.

  84% described as Peaceful ?

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Only showing reviews for the last 30 months.

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Good location09/18/2024

Reviewer's country: United Kingdomnichola d.Mobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    We had a good week here. The site was nice, quiet and clean sitea mixture of touring and statics. Very friendly and welcoming staff. Food and drinks lovely in the site bar we enjoyed the quiz night even though we came last! Very well placed for getting out and visiting places around south Devon.

    Disliked: 

    Our only gripe was with the toilet/shower block which wasn't that clean and had the most awful smell of dirty drains/ sewage which was most unpleasant. I did report this to reception but they didn't seem too interested and there didn't appear to be any improvement. Hence we mostly used our own facilities and the toilet by the bar which was clean. We discovered a large skip full of rubbish behind the toilet block which might account for some of the smell. In our opinion this was the only thing that let the site down.

From the manager...

Thank you for taking the time to leave us a review. Its great to hear you had a good week, it certainly sounds like you got out and about visiting places around South Devon, and well done on taking part in the quiz night at The Castle Inn! We will pass on your feedback/photos regarding the toilet/shower block and smell to our relevant teams for consideration. We do hope to see you again in 2025.

Kind Regards
The Castle Brake Team

Overall
8
Location
Value for money
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Wifi

site is very clean and staff helpfull, pitches are level …09/18/2024

Reviewer's country: United Kingdommichael c.Confirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    site is very clean and staff helpfull, pitches are level shower and toilets are a bit of a walk if your up near the entrance (which we were) also club bar/restaurant is small and for the size of the site with well over 100 statics i would not like to be here in the height of the season, nice walk to the local village woodbury, we would return but out of season dates

    Disliked: 

    small bar/restaurant area but then it does have one

From the manager...

Thank you for sharing your feedback, Michael C, we love to hear you found the site to be very clean and the staff to be helpful. We are so pleased that you would recommend us, and when you come and stay again, do keep in mind that you can request a lower pitch area . You can be reassured, although we have under 50 static holiday caravans on the park, that even in the height of the season, Castle Brake is still a relaxing woodland holiday place to stay.

Kind Regards
The Castle Brake Team

Overall
8
Location
Value for money
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(No rating)
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(No rating)
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(No rating)

Very clean site restaurant and bar staff very friendly and welcoming09/16/2024

Reviewer's country: United KingdomNick W.Mobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Great site with lovely views 👌

    Disliked: 

    Not being able to stay longer but will be back

From the manager...

Thank you for our 10 out of 10 score, Nick W., we are delighted with your comments and are so very pleased you found our site to clean with lovely views. We look forward to seeing you again, on your next visit and hopefully you WILL stay longer!

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
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(No rating)
Cleanliness
Wifi

Would definitely recommend to others09/15/2024

Reviewer's country: United KingdomWarren W.Confirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Great location. Good restaurant and clean, warm shower facilities.

    Disliked: 

    Nothing

From the manager...

Thank you for taking time to leave us a review from your recent touring stay, we are delighted to read that you enjoyed Castle Brakes great location, our good restaurant and clean facilities and disliked nothing. Don't leave it too long until your next visit!

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
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Child friendliness
(No rating)
Cleanliness
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Anonymous user

Very friendly staff Immaculate site Very good facilities Heated shower/toilet …09/12/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Very friendly staff
    Immaculate site
    Very good facilities
    Heated shower/toilet block

    Disliked: 

From the manager...

Thank you for your kind words, we really appreciate that you took the time to share a review of your recent touring stay with us. Its wonderful you found the site to be immaculate, with very good facilities and thank you for recommending Castle Brake to your friends. We look forward to your next visit in 2025.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
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(No rating)
Cleanliness
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(No rating)

The site was lovely and clean, very well managed and …09/11/2024

Reviewer's country: United KingdomGary W.Confirmed

  • Orchard camping pod (no pets)
  • Recommend to friends   Visit again
  • Liked: 

    The site was lovely and clean, very well managed and secure. Small shop on site for basics, priced accordingly, £2 for a bottle of robinsons juice.

    Nice hot showers with plenty of water.

    We stayed in a standard pod, number 4 if memory serves me right. Good solid bed and table, nice clean working fridge, also it has a small freezer in top, so great for people who enjoy ice cream.

    Disliked: 

    Small problem with water on site, it was milky, I was not notified about this.

    Games room, no white cue ball for pool table, £1 lost in finding out.

    The other "games" are grabbing claws with toys/sweets.

Overall
10
Location
Value for money
Accommodation
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Wifi
Default avatar

Really friendly site09/03/2024

Reviewer's country: United KingdomKatrina S.Mobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    We turned up site looked clean and tidy and the receptionist was really friendly, the pitch was a nice size right near the park so we could see the kids , the only one thing is the bar / restaurant is on the small side other than that a lovely site we will go there again

    Disliked: 

From the manager...

Thank you so much for taking the time to leave us a 10/10 review, we are thrilled to hear that you and your friends enjoyed your stay and that our team provided you with such excellent service. It's always a pleasure to know that our guests appreciate the care and attention we take of our park. We look forward to your next visit.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
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Wifi
Anonymous user

Underfloor heating in showers Lovely helpful staff Great games field …09/03/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    Underfloor heating in showers
    Lovely helpful staff
    Great games field
    Brilliant location
    Quiet site
    Can use facilities at sister site, Ladram Bay
    Great children’s play area
    Well stocked shop
    Pub on site

    Disliked: 

    Strong sewage smell everywhere
    Dirty toilets and showers and washing up area. Everywhere needed a good sweep up
    Camping field too small, tents too close together
    Games room was a joke - pool table with no white ball and cues with no tips, one kiddy ride, 3 out of 5 grabber machines out of order and it was filthy
    Coffee machine out of order

From the manager...

Thank you for taking the time to share your feedback following your stay at Castle Brake. We’re delighted to hear you enjoyed the underfloor heating in the showers, found our team helpful, and appreciated the peaceful location and family-friendly facilities. It’s great to know that your children enjoyed the games field and play area, and we’re glad the well-stocked shop and on-site pub added to your experience. We’re truly sorry to hear about the concerns you raised, particularly regarding the sewage smell and the cleanliness of the facilities. This is certainly not the standard we strive for, and we will address these issues with our team to ensure improvements are made. Your comments about the games room, camping field size, and out-of-order coffee machine have also been noted, and we’ll be working hard to rectify these matters. We hope you choose to come back and visit us again soon.

Kind Regards
The Castle Brake Team

Overall
6
Location
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Anonymous user

Good pitch, great site facilities - washrooms, shop, bar/restaurant. Had …09/03/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Good pitch, great site facilities - washrooms, shop, bar/restaurant. Had excellent meal first night there. Very friendly staff.
    Great location.

    Disliked: 

    No enforcement of dog control on a nearby pitch holder which made us and our neighbours with their young granddaughter very nervous. Chap had large dog which was noisily chewing a large plastic bucket as a game, not on a lead. Was very concerning but no staff around to ask to enforce dogs on lead rule. Could have ended in disaster.

    Also some noisy neighbours who possibly are there regularly as there are some caravans and statics which clearly remain on site all season, and I think those patrons take a relaxed view on noise late at night! Not what I would expect of a family holiday park.

From the manager...

Thank you for your review and for highlighting the positives of your stay at Castle Brake Holiday Park. We're pleased to hear that you enjoyed the pitch, facilities, and the friendly atmosphere, as well as your meal at the restaurant. We’re sorry to hear that the behaviour of others affected your experience. We wish you had made one of our team aware of these concerns during your visit, as there is always someone available in reception every day to assist, and there is also an emergency contact number in the welcome pack for any urgent issues. Your feedback is invaluable, and we’ll be reviewing our procedures to ensure all guests can enjoy a peaceful environment. We hope to welcome you back for a more relaxing experience in the future.

Kind Regards
The Castle Brake Team

Overall
8
Location
Value for money
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(No rating)
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Child friendliness
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Wifi
Anonymous user

Facilities on site shower block has heated flooring nice feature …09/02/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Non-electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    Facilities on site shower block has heated flooring nice feature for the cold mornings. Cute park area for the kids and staff were incredibly friendly and helpful would definitely go back.

    Disliked: 

From the manager...

Thank you for taking the time to leave us such a great review. We love to read the kids enjoyed the park area and that your feet were kept warm by the shower block underfloor heating, we agree, a real bonus on a cold morning! We look forward to welcoming you and your friends back in the future.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi