9.2

Overall rating based on 292 reviews

 

93% would recommend this site to a friend.

92% would stay here again.

  84% described as Peaceful ?

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Only showing reviews for the last 30 months.

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Anonymous user

Quiet getaway05/13/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Site is great , clean, well keep growing friendly staff

    Disliked: 

    Toilet and shower looking tired.

From the manager...

Many thanks for your amazing ten out of ten review, we are over the moon that you enjoyed your touring holiday with us. Come back and see us again soon.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

Clean facilities05/12/2024

Reviewer's country: United KingdomKerry C.Mobile phone iconConfirmed

  • Electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    The site was very tidy and quiet.
    The facilities were good showers clean and warm. Laundrette on site with freezer and iron that you could use which was handy. Little shop on site in reception which sold basic bits which was handy

    Disliked: 

    Not much for the little ones only a park on-site so they got abit bored. We asked to be pitched near each other and was charged £10 extra each to be next to each other but we were the only ones on the grass area so seemed abit unfair that we we were charged that.

From the manager...

Thank you for your lovely review. We are so happy you found our facilities to be clean and warm, our housekeeping team work very hard to keep them to a high standard, and we are encouraged to read that you found this to be the case.
Its lovely to see you would recommend us to friends.

Kind Regards
The Castle Brake Team

Overall
8
Location
Value for money
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Wifi
(No rating)
Anonymous user

Excellent site, would certainly use again.05/12/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Clean, well maintained site, quiet and very safe. The ladies on reception were very friendly and infirmative. The showers and toilet block was exceptional.

    Disliked: 

    The restaurant was a bit pricey.

From the manager...

Thank you for taking the time to review your touring stay with us. It is fantastic you found our site to be well maintained, quiet and very safe. The ladies on reception are thrilled with your comments. Don't leave it too long, to visit again.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

Value for money -outstanding05/07/2024

Reviewer's country: United KingdomDonna H.Mobile phone iconConfirmed

  • Electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    The reception staff on arrival were fabulous made us feel so welcome 💗 The tent field was flooded so we were resited to hard standing. We’d never camped hard standing before so weren’t sure if we had the right pegs . Staff went and found us pegs and gave them to us ! The shower block and toilets were spotless under floor heating. Electronic showers were awesome ! The site is regularly patrolled and as two females (mum and daughter ) we felt very safe. We had a serviced pitch and for the price the value for money was outstanding! Definitely recommend and we will definitely be back we had a lovely stay 😊

    Disliked: 

    Nothing absolutely nothing.

From the manager...

Wow! What a fabulous review, thank you!! We are so very happy you had such an enjoyable stay at Castle Brake. and love the photos you have shared. We look forward to seeing you again real soon.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
(No rating)

Absolutely lovely place staff very helpful05/07/2024

Reviewer's country: United KingdomAnthony h.Mobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Absolutely lovely place staff very helpful

    Disliked: 

From the manager...

Thank you for taking time to review your recent touring stay, it's fantastic that you found our site to be a lovely place. The staff are thrilled you found them all so helpful and we love to see that you would recommend us to friends and that you would come back, don't leave it too long!

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
Anonymous user

Great stay on friendly site with good customer service.05/07/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Sunny open aspect of our plot. Good size. Nice friendly feel.
    Others were less lucky in the shade, on one of the touring plots.
    Showers and toilets very clean and warm with underfloor heating.

    Disliked: 

    Bin area needs to be better labelled so you can identify and separate rubbish/recycling. Pot holes to pitches were quite big!

From the manager...

Thank you so much for your ten out of ten review-it's great that you would recommend us to friends and that you found our site friendly with good customer service. We do hope that you choose to come back and stay again soon.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
(No rating)
Facilities/activities
Customer service
Child friendliness
(No rating)
Cleanliness
Wifi
Anonymous user

facilities and service on site05/07/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    facilities and service on site

    Disliked: 

    communication could have been sooner that our booking was going to be cancelled due to waterlogged pitch

From the manager...

We are delighted you enjoyed camping at Castle Brake and liked the "facilities and service on site" We do hope you visit again real soon.

Kind Regards
The Castle Brake Team

Overall
6
Location
Value for money
Accommodation
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Child friendliness
Cleanliness
Wifi
(No rating)
Anonymous user

Yes was bit muddy in places but still nice05/07/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Electric grass tent or trailer tent pitch
  • Recommend to friends   Visit again
  • Liked: 

    Yes was a nice quiet little place very nice staff and people

    Disliked: 

    Nothing

From the manager...

Many thanks for your review, we are thrilled that you enjoyed your camping stay with us and it's always encouraging to read that you would recommend us to friends. We hope you choose to return in the future.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi

5* site with the friendliest staff and superb facilities.05/07/2024

Reviewer's country: United KingdomLesley G.Mobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Beautiful, well kept, clean site.

    All the staff were incredibly helpful and happy, a lovely atmosphere.

    The best roast dinner we have had in a long time.

    Will definitely return in the future.

    Thank you

    Disliked: 

From the manager...

Thank you for your lovely review. The staff are delighted you enjoyed your stay and we agree the roast dinners are the best! We look forward to your return.

Kind Regards
The Castle Brake Team

Overall
10
Location
Value for money
Accommodation
Facilities/activities
Customer service
Child friendliness
Cleanliness
Wifi
Anonymous user

Excellent site, faculties, cleanliness and reception lovely.05/06/2024

Reviewer's country: United KingdomAnonymousMobile phone iconConfirmed

  • Fully-serviced gravel touring pitch
  • Recommend to friends   Visit again
  • Liked: 

    Great set up, clean, extensive facilities (individual site taps etc) and wonderful location. Really friendly staff

    Disliked: 

    Food order was poor at the on-site pub. Ordered food for outside table and went to check after an hour as they said there would be a delay, ended up being taken as a takeaway and was sat under hot lamps. I had to ask for it to be brought to table as was struggling with drinks. It was such a shame as just dried up. No apology offered just that it was ready and would have to have as a takeaway

From the manager...

Many thanks for your feedback, we are overjoyed that you would rate our holiday park as an 'excellent site, facilities, cleanliness and reception lovely" It is always fantastic to read you will recommend to friends. We will forward on your comments regarding the food and service in our bar/restaurant to our Bar Manager.

Kind Regards
The Castle Brake Team

Overall
8
Location
Value for money
Accommodation
Facilities/activities
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Child friendliness
Cleanliness
Wifi
(No rating)