Liked Location

Disliked If I’m honest we disliked most things about this site Firstly - customer service. I contacted 2 days before we were due to arrive to ask about it a late check in. I was told there was no “reception” or anyone to speak to directly at the site, and that it “should be fine” - initially the lady on the phone said “can you not go and ask” - erm no, I’m no where near the site! Hence me calling. We arrived late on Friday night. Around 9pm. When we pulled up check in was easy, we were told our pitch number and given basic directions around. As soon as we drove through the gates I said to my husband “I’d rather stay the night in a lay-by” it was unbelievably busy and all seemed a bit lawless. I’ve always found when camping there seems to be a lot of mutual respect for each-others, space environment belongings and so on. Instead this was the opposite. Children speeding along the paths on e scooters and bikes, no helmets on, an overwhelming smell of cannabis, people playing music loudly. Litter everywhere. When we pulled up to our pitch we noticed someone had already pitched there. We ended up driving our camper back round to the entrance and were told we could “just pitch anywhere” so we ended up driving until we found a slightly quieter spot. However it still wasn’t particularly quiet. By 11pm there was still shouting, children playing loudly, music playing, dogs barking. Really little respect for other people. Fortunately we were only booked for 1 night and were using it as a stop over. We ended up setting our alarm for 6am and hit the road sharpish. I truly would not ever return. I imagine if you are a family with children this place probably has plenty on offer as it looked like there were lots of activities to offer. However if you’re looking for an actual camping experience this isn’t it. This is a holiday park. And a side note - I didn’t use the showers as wasn’t brave enough my husband said they were dirty and not the level of hygiene you should be getting.

Recommend to friends Visit again

From the manager: Thank you for taking the time to share your feedback. We’re glad you liked the location, although it sounds like the rest of your visit was a little more “full-on family holiday” than “peaceful night under the stars”! From your review, it sounds like you were hoping for a traditional, quiet camping experience, whereas Billing Aquadrome is much more of a lively family holiday park, particularly during the summer holidays. As you quite rightly said, there is plenty going on, and we appreciate that this won’t suit everyone. Regarding the e-scooters, we do have a no e-scooter policy on the park. We have noticed an increase in e-scooters being brought onto the park and are therefore implementing further measures and tighter rules around their use. Guest safety is extremely important to us, and our teams will continue to challenge guests where our rules are not being followed. We also have park rules covering noise, litter and dogs, and our teams will challenge behaviour that impacts on other guests. We appreciate that during busy periods the park can be lively, but we still expect everyone to respect those around them. I’m sorry that you arrived to find another guest already occupying your pitch. Our touring pitch allocations are not guaranteed, and our touring team can assist where an alternative pitch is required. Our toilet and shower facilities are cleaned and maintained throughout the day, with our park teams working from early morning through to late at night to keep them clean and presentable. During particularly busy periods, however, they can unfortunately become untidy quickly due to the high number of guests using them. Perhaps if you ever fancy giving us another go, an off-peak visit might be more your cup of tea a slower pace, fewer people and hopefully a little more peace and quiet! Thank you again for your honest feedback, and we hope your next camping adventure is a little more relaxing.