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John S.

Member since April 2025

1 review

Herons Lake Retreat

Caerwys, Flintshire, Wales

Lodge, cabin, pod or hut
Swan lodge (hot tub)

7

.lovely just not luxury

July 2025

Liked Beautiful setting, fairly easy to find, peaceful. Onsite staff helpful when needed garden area was lovely.. lodge was reasonably clean not like I'd seen on some reviews fantastic shower, plenty of hot water. Very fast WiFi

Disliked Overpriced shop but that's expected. The sites generally a little run down and a bit tatty. Hot tub was clean but not all jets were working, outside lighting was poor some of the solar lights didn't work but it was quite a dark plot with many trees. In the lodge itself there was a tiny TV, lack of storage areas, many scuffs scratches minor damage to walls door frames etc and the bin lid wouldn't stay shut we had to weigh it down with various items. I did mention that to staff and they did say they would sort us a replacement but I forgot to pick it up from the reception. In fairness to them they when I asked if I could get a late check out they have it to us for free. . On a whole my wife, myself and our little dog had a lovely weekend away for our 20th wedding anniversary. It's just not "luxury" which it was sold to us as being. It's not too far from it they just need a few little bits like toiletries and some tea/coffee in the lodge and maybe something like a vase with some flowers in. It's a slight lack of attention to detail. Fix these and it will be there I'm sure it's just not £200 per night worthy it's more like £150

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