I waited over a week to post my reveiw as i waited to hear back from the site. When we left, i did speak to reception about some things and was just met with ok then, i could see she wasn't interested. I did email the site and would have expected some form of response. I did say that while they advertise a maximum pitch of 8mx8m, they should also tell people what they will actually get as if known wouldn't have booked. We had the choice of either pitching in the inner grass yard in front of the Tables/beer garden for the cafe/Pub or in front of the toilet block. We chose pitch 7 Toilet block which is really not suitable for a pitch, my camper is small and only just fitted on the pitch and previous reveiws have stated this is not an ideal pitch. The lack of toilets on site leads to people waiting outside and also the hand dyers are like jet engines, not ideal in the early hours when someone goes. If i had know in advance, we wouldn't have booked and i do feel cheated by the fact we had to pay full price, they should be making people aware of the pitch in advance and maybe offer a discounted price.A bit like a concert ticket when it has a restricted veiw.
Not all the locks work on the doors(reported in other reveiws) Frosted glass is usless as gives no privacy when lights are on. Two male and Two Female toilets on site is inadequate for the site and only four showers. No hot water to was hands in block 1 but in the portacabin, hot water but no hand drying. Obessed by recycling but bins are inadequate and overflow.
I just feel the site have tried to maximise on income over quality and i feel the campers are subsidising all of the new shop/cafe bar when the immediate thing that needs attention is the site facilities. It's kind of like having a swimming pool open at a hotel before the hotel is finished.
We left a day early due to a few things, while the weather was poor that day, if we had been on a suitable pitch and away from the glamping pod we would have stayed. If i have a complaint at work, my response is that if we don't know we are doing it wrong, we can't fix it. Looking at other reveiws, there are plenty of postives from people but also plenty of negatives which the site seem to ignore which is a shame as there is potential here. Luckily this wasn't my main holiday but it could be someones so i hope the site take note. My reveiw would have been a 6/10 but due to lack of acknowledment a 4/10
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