Coldstream Holiday Park

Liked Everything, third time we’ve stayed her and really can’t fault it, the site is kept clean and tidy and the staff are always very friendly..

Disliked Nothing

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From the manager: Thank you for the fantastic review! We love welcoming returning guests, and we're thrilled that your third stay with us was just as good as the last. It’s wonderful to hear you enjoyed the clean site and our friendly team. See you again soon for your next break!

Kindest Regards
The Coldstream Team

Liked Beautiful, immaculate site.
We were very lucky to have glorious weather.
Lovely walks around the area and a short walk into town.
Toilets / wash room always clean.
Pitch slightly sloped, so needed our levelling ramps. Grass to the side with plenty space to relax.
All staff we came across were very friendly.

Disliked Nothing

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From the manager: Thank you so much for the wonderful review! We are absolutely thrilled to hear that you had such an enjoyable stay with us.

We’re glad the weather played along for you and that you got to enjoy the lovely local walks and the easy stroll into town. Our team takes great pride in keeping the grounds and facilities immaculate, so your kind words about our cleanliness and friendly staff really mean a lot to us.

Thank you for the note about the slight slope on your pitch—having those levelling ramps handy is always a great tip for fellow tourers! We are so glad you still had plenty of space on the grass to relax and unwind.

It was a pleasure having you stay with us, and we hope to welcome you back for another beautiful break soon!

Kindest Regards
The Coldstream Team

Liked The layout of the tent pitches, the availability of a play area close to the tents for ball games. The late check in procedure was fabulous

Disliked Nothing major, the pathway from the amenities block could be better placed so that people aren’t walking close to your tent when in pitches 1 and 2.

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From the manager: Thank you so much for the wonderful review! We are delighted to hear that you enjoyed the layout of our tent pitches, the play area for ball games, and that our late check-in procedure worked flawlessly for you.

We also really appreciate your constructive feedback regarding the pathway from the amenities block. We want all of our guests to enjoy a peaceful and private stay, so we will certainly look into how we can improve the layout or foot traffic flow near pitches 1 and 2 to prevent any disruptions.

Thank you for choosing to stay with us, and we hope to welcome you back for another great stay in the future!

Kind Regards
The Coldstream Team

Liked Lovely well kept park spacious pitches facilities clean very welcoming lovely walk into Coldstream free WiFi is a bonus

Disliked Not a dislike but could really do with another toilet and shower block would be quite a queue for facilities if they had been fully booked this bank holiday weekend and maybe a small play area for children

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From the manager: Thank you so much for the lovely review! We are delighted to hear that you enjoyed our spacious pitches, clean facilities, and the warm welcome, as well as the free Wi-Fi and the walk into Coldstream.

We really appreciate your feedback regarding busier weekends. We completely understand how important it is to avoid those morning queues, so we wanted to share a quick insider tip for your next visit! In addition to the main block, we actually have two standalone toilets/showers located just behind the main amenity block to help ease the rush during peak times.

We also do have a dedicated play park located directly behind reception, which is centrally placed for all our younger guests to enjoy!

Thank you again for staying with us, and we look forward to welcoming you back on your next getaway
Warm Regards
The Coldstream Team

Liked Nice site, good size pitches where we were.

Disliked The toilet facilities. Not enough toilets or showers.

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From the manager: Thank you so much for taking the time to leave us a review! We're glad to hear you enjoyed the site and found your pitch to be a good, comfortable size.

We appreciate your feedback regarding the amenities. We want to reassure you that our toilet and shower counts fully comply with the required facility-to-pitch ratios set by both Visit Scotland and the AA Guide to ensure adequate coverage for our guests.

Additionally, we do have two extra standalone units located just behind the main amenity block which can help during peak times..

Thank you again for your visit, and we hope to welcome you back in the future!

Warm Regards
The Coldstream Team

Liked Tidy and well laid out with handy facilities

Disliked That the facilities doors code system was not adhered to. Left open to elements and untidy by other guests. There were no standards.

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From the manager: Thank you for your feedback. We are pleased you found the park tidy and well laid out, but we are sorry to hear that the actions of other guests impacted your stay.

We take the cleanliness of our facilities very seriously. Our team checks and cleans the block at least twice daily, and we provide cleaning products on-site for guests to use between professional cleans. Regarding the door codes, we do provide every guest checking in for touring or camping with the same information leaflet outlining site rules and security protocols to ensure the facilities remain private and clean.

While we strive for excellence, we sadly cannot be responsible for guests who do not adhere to these standards or respect the shared spaces. However, we always encourage guests to report any issues to us directly at the time; had we been made aware, we would have tended to the matter immediately to rectify the situation.

We appreciate your comments and hope to welcome you back for a much improved experience in the future.

Warm Regards
The Coldstream Team

Liked Every single bit about this place is fantastic,we camped in one of the electric hookup pitches,very well presented and showers,toilet areas very clean and cleaned very often.

Disliked Nothing

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From the manager: Thank you so much for the fantastic review! We are thrilled to hear that you enjoyed every bit of your stay with us. Our team works incredibly hard to keep the pitches and facilities sparkling clean, so it’s wonderful to know their efforts made your trip perfect. We can’t wait to welcome you back for another stay under the stars!
Kindest Regards
The Coldstream Team

Liked What a lovely clean site. Shower/toilet block very clean. Owners are lovely. Nice little walk into town where there are a couple of nice pubs. Would recommend this site 100% and will definitely be back. Thank you for a lovely stay.

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From the manager: Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed your stay and found the site and facilities to your liking.

It is always a pleasure to hear that our guests enjoyed the local walk into town and the nearby pubs. We truly appreciate your 100% recommendation, and we look forward to welcoming you back for another lovely stay soon!

Warm Regards
The Coldstream Team

Liked Everything was clean

Disliked Portocabin/toilet shower was always flooded
Main toilet/shower block showers were really cramped only room for one at a time
Pod was very disappointing only fold down sofa bed and bunk beds only suitable for small fit adults or children. A tiny high up shelf and nothing else. Warm weather the bbq table outside would suffice but April too cold so nowhere to sit and eat inside.
Constant noise from main road nearby

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From the manager: Thank you for your feedback. We appreciate the opportunity to address your concerns and clarify a few details regarding our facilities.

Facility Maintenance & Showers
We take cleanliness and maintenance very seriously. Regarding the flooding you mentioned, we did have one report of a blocked drain in the amenity block; however, this was resolved within 30 minutes of being reported.

While the standard showers are designed to be compact, we do offer two standalone shower units at the rear of the block which provide a bit more space for our guests' comfort.

Accommodation & Equipment
We aim for full transparency regarding our pod layouts. The website description explicitly states that guests should "bring all camping equipment minus the tent," including linen, sleeping bags, and cooking equipment. The sleeping arrangements are listed as:

1 x Bunk bed

1 x Double sofa/futon

No internal toilet or shower (shared facilities only)

As these are traditional camping pods, they are designed to provide a cosy, dry base for outdoor enthusiasts. We understand that during the colder April weather, the lack of indoor dining space can be a challenge if the outdoor picnic area is not in use.

Location
Our proximity to the main road provides easy access to the local area, though we understand that road noise can vary depending on individual sensitivity and traffic flow.

We value your input as it helps us improve the experience for future guests.

Warm Regards
The Coldstream Team

Liked Ease of parking
Space
Facilties

Disliked Sloping hard standing
No wifi details in welcome pack.

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From the manager: Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the ease of parking, the space provided, and our onsite facilities.

I would like to sincerely apologize for the inconvenience regarding the pitch slope and the missing Wi-Fi information. To provide some context:

Pitch Allocation: Because your booking was made just a day prior to arrival, our flat pitches specifically reserved for motorhomes had already been fully booked. We always aim to provide the most level ground possible, but last-minute availability can occasionally be limited.

Wi-Fi Details: Our team usually provides Wi-Fi credentials during the check-in process. However, as you arrived after reception had closed, I understand this vital bit of info was missed.

Moving forward: We take your private feedback seriously. We are currently reviewing our Late Arrival Welcome Packs to ensure Wi-Fi details and other essential instructions are clearly included for guests arriving out of hours.

We appreciate your patience and hope to welcome you back again—perhaps with a bit more lead time so we can snag you one of those flatter spots!

Best regards
The Coldstream Team