Burrowhead Holiday Village

Liked Open space plenty of room staff very nice and helpfull

Disliked Opening and closing times for restaurants and a walk thru foot bath with chlorine or sorts before and after the swimming pool

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From the manager: Thnak you for reviewing your stay with us.

We are pleased to hear that you enjoyed our spacious park and found our team pleasant.

We are sorry that the timings for the cafe did not meet your requirements. Our small team tries to offer opening times that suit all.

The changing rooms have showers which users can use to wash themselves prior to entering & leaving the pool, and we ask all users to remove footwear on entry.

We do hope that you will visit again.

Liked Relaxed atmosphere and stunning location. Pool was a bonus! Staff go out of their way to help you have a perfect holiday.

Disliked WiFi

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From the manager: Thank you for reviewing your stay with us. We are pleased to hear that you enjoyed our park, facitilities & location. Our small, dedicated team go above and beyond to help out in any way they can, so it's lovely to read that this was achieved for you.

We hope that you will visit us again in the future.

Liked The location, the tidiness, the reception staff, the locals down in Isle of Whithorn at the Pier. Swimming pool, lifeguard was a very friendly young man. The sauna and hot tub. The views. The play park, very peaceful.

Disliked Cafe worker, pretty rude!

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From the manager: Thank you for reviewing your stay with us.

We are pleased to hear that you loved so much about our park, staff and our local area.

We are sorry to hear about your experience in the cafe. This is not what we want our guests to experience and all staff have been reminded about their behaviour towards our valued guests.

We hope that you will visit again in the future.

Liked Clean, lots to do, beautiful surroundings.

Disliked We were in area B and no toilet block there. Unfortunately it was extremely windy and this area is not sheltered at all so had to leave early. We didn't have much space to set up as the pitch beside us had 3 tents and 4 cars, and we were between this and a small caravan. We heard the family discussing how they had been urinating at the back of their tent until we arrived.

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From the manager: Thank you for reviewing your stay with us.

Our headland location does make us suspectable to the weather conditions and it was windy as you visited us at the tailend of Storm Floris.

We are sorry that you were unhappy with the space available to you and with the neighbouring discussions.

We are pleased that you enjoyed our surroundings and found the park clean - our small team work hard to make sure this is the case.

Thank you for recommending our site, even though it is not one you would visit again.

Liked Very nice place facilities and staff nice

Disliked Very windy can’t use tent for this site for this days

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From the manager: Thank you for reviewing your stay with us.

Unfortunately your stay conincided with Storm Floris and we did experience very strong winds along with most of the west of Scotland.
It is good to read that despite this you liked our park, facilties & staff.

Perhaps you would consider visiting us again in more clement weather.

Liked Very polite and helpful staff. The bar staff remembered our drinks order, so they got them ready when they saw us coming. Great quiet site with plenty of pitches. Good clean toilet and shower blocks.
Easy access to the waste disposal.
If you want a relaxing place to stay and not go anywhere then this is great. Not ideal if you like exploring the major towns and cities.

Disliked The cafe meals where good but not the price. no menu so didn't know the cost before having the food.
Some touring caravan pitches were a bit uneven.
Location was not what we expected, had to travel 30 minutes before you could go anywhere as it is a bit remote.

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From the manager: Thank you for reviewing your stay with us.

We are sorry to hear that you found our location too remote for you and that you disliked the prices in our cafe.

We are pleased to hear that found our staff polite & helpful, this is something that we pride ourselves on, along with the cleanliness of our facilities.

Thank you for recommending us to friends, even though the park is not one you would visit again.

Liked Staff helpful, outdoor pool cool but good, park and soft play good also. I really enjoyed my stay.

Disliked Private water source. Had to buy bottled water.
Also pitch was beside to fenced of tackle building but I was close to the toilet like I asked for so it balanced out.

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From the manager: Thank you for reviewing your stay with us.

As we are in such a remote location, we are reliant on our own private water supply, which does require boiling prior to comsumption. Buying bottled water is an alternative that some of our guests prefer.

There are limited pitches near to our toilet block and currently there is a storm damaged building which requires demoliting during the quiet season. We had to allocate your pitch here as was your request.

We are pleased to hear that you enjoyed your stay amd would visit us again.

Liked Views, staff, location

Disliked Nothing

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From the manager: Thank you for reviewing your stay with us.

Your comments are greatly appreciated by our small, hardworking team.

We hope that you visit us again.

Liked Site was well maintained although its bar and pool were little old. We still had great fun as a family. Staff are really pleasant and go out there way to make you feel welcome. Even the seasoned owners very friendly and always spoke making it feel more comfortable, helping our stay feel more welcoming. Well done to everyone. At Burrowhead holiday village

Disliked Haven’t really got a dislike it was all good maybe on advice is heat the outdoors pool lol

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Liked Size of the pitches were superb. Plenty space and close to the toilet/cleaning block. Bar area was great and the staff were really good with the kids. There was a couple from Newcastle I think doing entertainment who were superb. Area was really nice with great walks available.

Disliked Cafe options and staff were not great at all. We opted not to take our cooking equipment as we wanted to use the cafe for our food however this wasn’t an option. The staff weren’t the best and often looked unhappy when ordering food well before closing hours. Food choices were limited as they ran out of supplies. Food that was on offer wasn’t great at all.

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From the manager: Thank you for reviewing your stay with us.

We are sorry that your experience in our cafe was not up to our usual high standards. The matters you have raised have been addressed.

We are pleased to hear that you enjoyed all the other aspects of your stay and we hope to welcome you again the future.