Hunstanton Camping and Glamping

Liked Nothing!

Disliked Absolutely avoid this place! Filthy toilets/showers and areas in general were unkempt!
Complete rip off with prices too!

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From the manager: We are truly sorry to read your review and learn that your experience with us was so disappointing. We pride ourselves on maintaining clean facilities and a welcoming environment, and it's clear we fell far short of your expectations on this occasion.

We take all feedback very seriously, especially concerns about cleanliness and upkeep. We are investigating your comments immediately to ensure our standards are met.

We regret that you felt our pricing was not justified. We strive to offer good value, and we're sorry that you felt this was not the case during your visit.

We understand your feelings, and we truly wish your stay had been a more positive one.

Liked Site has a rustic feel to it and it was nice to wake up in a relaxed setting. The showers do need a little bit of maintenance as only one working shower. However, hot water available, toilets clean and washing area brilliant. Nigel was friendly and came over to see how we were getting on. Perfect site next to the beach. Thank you!

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From the manager: Thank you so much for your fantastic review! We're delighted to hear you "Recommend to friends" and would "Visit again."

We're thrilled you enjoyed the rustic feel of our site and found it a relaxed setting to wake up in. It's also wonderful to hear that Nigel was friendly and checked in on you – we'll be sure to pass on your kind words! We completely agree that our perfect location next to the beach is a real highlight.

We truly appreciate your honest feedback regarding the showers. We're very sorry for any inconvenience caused by only one being operational during your stay, but we're glad you had hot water and found the toilets clean and the washing area brilliant. Please know we are actively addressing maintenance needs, and your comments are very helpful in prioritising these improvements.

We look forward to welcoming you back for another relaxing stay by the sea!

Liked Nothing apart from being able to walk to the beach

Disliked The Owner
The state of the pitch
Overflowing bins
People sleeping in cars
WiFi very week
Very very expensive

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From the manager: We're truly sorry to read your review and learn that your stay with us was so disappointing. It's clear we fell far short of your expectations, and for that, we sincerely apologise.

We are very concerned by your specific feedback regarding the state of the pitch, overflowing bins, and the reported issue of people sleeping in cars. These are certainly not the standards we aim to uphold, and we are investigating these matters immediately to ensure our site is well-maintained and properly managed for all guests.

We also regret that you experienced issues with our WiFi signal and felt our site was very, very expensive. We constantly review our pricing to ensure it reflects the value of our location and amenities, and we're sorry that you felt this wasn't the case during your visit.

While we are pleased you found the walk to the beach a positive aspect, we are genuinely sorry that the rest of your experience was so negative. We take all guest feedback seriously as it helps us identify areas for urgent improvement, and we appreciate you bringing these significant concerns to our attention.

Liked Location

Disliked Very poor shower facilities

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From the manager: Thanks for taking the time to leave a review. We're happy to hear you liked our location.

However, we're really sorry to hear that our shower facilities were very poor during your stay. This isn't the standard we aim for, and we're addressing this feedback with our maintenance team immediately to ensure improvements are made.

We appreciate you bringing this to our attention.

Liked Quiet site .

Disliked Poor quality facilities, not much interest from the person running it . Also overpriced.
Would not go back.

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From the manager: Thank you for taking the time to share your feedback following your stay. We're glad to hear you found the site quiet.

However, we're genuinely sorry to learn that our facilities did not meet your expectations and that you felt there was not much interest from the person running the site. This is certainly not the impression we want to give, as guest satisfaction is very important to us. We also regret that you felt your stay was overpriced.

We take all feedback seriously as it helps us identify areas for improvement. We understand from your comments that you would not return, but we still appreciate you bringing these points to our attention.

Liked Dirty,messy place, with spiders everywhere, our daughter was even scared to go to toilet. We are not recommended this place.

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From the manager: Thank you for taking the time to leave your feedback. We are truly sorry to hear that your stay was so disappointing and that the cleanliness, particularly the presence of spiders, made your daughter uncomfortable using the toilet facilities. This is certainly not the experience we want for our guests, and we sincerely apologize for failing to meet your expectations.

Liked Proximity to beach. Washing up facilities, showers and toilet block. Friendly welcome. Handy for buses and local shop. Level site.

Disliked Bit pricey

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From the manager: Thank you for your review! We're so glad to hear you enjoyed our proximity to the beach, found our washing up facilities, showers, and toilet block convenient, and received a friendly welcome. It's also great that you found our location handy for buses and the local shop, and that the site was level.

We understand your comment about the pricing. We aim to offer good value by providing well-maintained facilities and a convenient location, and we regularly review our rates to remain competitive while ensuring we can continue to invest in improving the site for our guests.

We hope to welcome you back again in the future!

Liked Short walk to the beach and shop. and also very freindly staff.

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From the manager: Fantastic to hear you enjoyed your stay! We're thrilled you liked the easy walk to the beach and shop, and that our friendly staff made a positive impression. We hope to welcome you back again soon!

Liked Great location / road access and pitches were generally level

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From the manager: We're delighted to read your review! It's wonderful to know you found our location and road access great, and that the pitches were generally level for your stay. Thank you for your kind words!

Liked Good location for short walk to beach, able to park car quite near tent.. Nearby shop.

Disliked Facilities were neglected- toilet roll dispenser was broken and fell on me while on the loo! Some taps didn’t work, no soap, one shower didn’t lock. Another guest complained they were charged double only at the end of their stay as they were leaving for their tent being slightly oversized - this seemed a bit unfair. Allocated tent pitch next to road.

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From the manager: Thank you for taking the time to leave such detailed feedback following your stay. We're glad to hear you liked our location for its short walk to the beach and the convenience of parking near your tent and the nearby shop.

We are, however, genuinely sorry to learn about the issues you experienced with our facilities. Please accept our sincerest apologies for the broken toilet roll dispenser, the non-working taps, the lack of soap, and the shower that didn't lock. This is certainly not the standard we aim for, and we are addressing these maintenance issues with our team immediately to ensure they are rectified. Your comfort and safety are paramount, and we clearly fell short here.

Regarding the tent pitch next to the road, we understand this isn't ideal for everyone, and we try to allocate pitches considering guest preferences where possible. We'll review our allocation process to see if we can better manage this.

Finally, we're very concerned to hear about the overcharge complaint from another guest regarding their tent size. This is not our standard practice, and all charges should be transparent and communicated upfront. We would appreciate it if you could provide more details about this incident, or encourage the guest in question to contact us directly so we can investigate and resolve it immediately.

Your feedback is invaluable in helping us improve, and we hope you might consider giving us another chance in the future to provide the much better experience we strive for.