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Who is responsible for my payments?


Payup should be considered as a facilitator for your online payment management but - although only around 2% of balance payments fail - payment management ultimately remains your responsibility. Commercial decisions relating to failed payments are still yours to make provided they are in alignment with the terms you have outlined in your Pitchup.com listing. Failed payments for whatever reason will still require manual intervention on your part and must be managed by you.

We have, however, recently made available balance payment links accessible to customers that they can use to pay the balance before the scheduled balance payment date or if their balance payment fails.