Admission

• Admission is only permitted after registering at reception.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• If the reception is closed on arrival, please check in at the Booking Office.
• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 14 day(s) before your arrival.

Dogs

• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

General

• Bookings are nominative and non-transferable.
• Bookings must not be for more than 28 consecutive nights.
• Quiet hours must be respected between 11 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.

Occupancy

• Group bookings of 3 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
• Group bookings of 4 or more adults are not permitted (couples and immediate family members excepted).
• No hen/stag parties permitted via Pitchup.com.
• Single-sex bookings of 4 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.

Pitches

• A cable measuring at least 20 metres is needed for the electric hook-ups.
• You must follow the management directives when pitching your tent/unit and related equipment.

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is open from 9 a.m. to 5 p.m. between 01/01 and 31/12.
• Reception is unmanned after 5 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Open fires are prohibited.
• Swimming in the lake is not allowed.

Taxes

• This area is not subject to city tax.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• No vehicle movement between 11 p.m. and 8 a.m..
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Visitors

• Visitors must leave the premises by 8 p.m..
• Visitors must register at reception and pay their fee.