Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 21 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 2 day(s) before your arrival.
• Units will be allocated on arrival.

Changes to your holiday

• Modifications are subject to a £20.00 fee.

Dogs

• Dogs must be kept on leads and supervised at all times.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).

Extras

• All customers: access to the swimming pool is not included in the rate and is charged £4.50 per adult and £3.50 per child per session.
• Entertainment passes are included in the rate.
• Facilities/activities including coarse fishing, gym, some on site activities are subject to extra charges payable on arrival.

General

• Bookings are nominative and non-transferable.
• Bookings must not be for more than 21 consecutive nights.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• Entertainment and activities are available between 01/04 and 28/10.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 10 p.m. and 7:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• The bar is open between 01/01 and 31/12.
• The fishing lakes are stocked with carp, roach, and tench.
• The games room is open between 01/01 and 31/12.
• The grocery shop is open between 02/01 and 31/12.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The restaurant is open between 01/01 and 31/12.
• The sauna (and/or hammam) is open between 01/01 and 31/12.
• The wellness centre is open between 01/01 and 31/12.
• This site does have a catch-and-return fishing policy in place.
• You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Occupancy

• Bookings must not consist of more than 2 different households.
• Group bookings of 2 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
• Group bookings of 3 or more adults are not permitted (couples and immediate family members excepted).
• No hen/stag parties permitted via Pitchup.com.
• Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches

• A cable measuring at least 10 metres is needed for the electric hook-ups.
• Minimum spacing of 5 metres between pitches.
• Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.
• Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.
• You must follow the management directives when pitching your tent/unit and related equipment.

Pool

• Swimsuits are obligatory and swimming shorts or Bermuda shorts are not permitted.
• The indoor swimming pool is open between 01/01 and 31/12.
• The outdoor swimming pool is open between 27/05 and 16/09 (subject to weather conditions).

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is open from 9 a.m. to 6 p.m. between 01/09 and 20/07.
• Reception is open from 9 a.m. to 8 p.m. between 21/07 and 31/08.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Open fires are prohibited.
• Please do not touch or feed the animals.
• Swimming in the lake is not allowed.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
• Continental touring caravans (caravans built with the passenger door on the right-hand side) are not permitted.
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
• Units longer than 10 metres are not allowed.

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must register at reception and pay their fee.