Admission
- All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
- At least one of the party members must be aged 21 or over.
- Under 18s must be accompanied by their parents or legal guardians.
Arrivals and departures
- Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
- No refunds/discounts for inclement weather, late arrivals or early departures.
Changes to your holiday
- Bookings cannot be amended within 30 day(s) of arrival.
- Modifications are subject to a £20.00 fee.
Dogs
- Dogs are prohibited from main facilities and amenities.
- Dogs must be kept on leads and supervised at all times.
- Guide dogs are allowed on site free of charge.
- The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
Extras
- Entertainment passes are included in the rate.
General
- Bookings are nominative and non-transferable.
- Bookings must not be for more than 21 consecutive nights.
- In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
- Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
- The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
- The site is not liable for any refund in the event of force majeure.
Occupancy
- Group bookings of 3 or more units (e.g. tent, touring caravan, motorhome or accommodation hire) travelling together are not permitted via Pitchup.com.
- No hen/stag parties permitted via Pitchup.com.
Pool
- Only park guests are authorised to use the pool.
Safety
- Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
- Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
- Open fires are prohibited.
Vehicles
- Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
- Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
- Twin axle vehicles are not permitted on site.
Visitors
- Visitors are not permitted on site.
Group bookings of four or more people under 25 are not permitted via Pitchup.com.
Breathable groundsheets must be used at all times.