Admission

• Admission is only permitted after registering at reception.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Changes to your holiday

• Bookings cannot be amended within 7 day(s) of arrival.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.
• The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro) and/or any of the following: Staffordshire bull terrier, American Staffordshire terrier, Rottweiler, any Mastiff or Tosa.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 11 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Occupancy

• No hen/stag parties permitted via Pitchup.com.

Pitches

• You must follow the management directives when pitching your tent/unit and related equipment.

Reception

• If reception is closed on arrival: please contact the number provided on your booking confirmation.
• Reception is open from 10 a.m. to 5 p.m. between 01/03 and 31/10.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Swimming in the lake is not allowed.

Vehicles

• The car is only included in the rate if you are travelling with a touring caravan or a tent. Cars are not permitted when travelling with a motorhome/campervan.
• The charging of electric vehicles is not permitted on site.

Visitors

• Visitors must leave the premises by 10 p.m..
• Visitors must register at reception and pay their fee.