Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 21 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.
• Units will be allocated on arrival.

Changes to your holiday

• Changes cannot be made once you have booked.

Coronavirus

• The laundry facilities are currently closed due to restrictions imposed by the coronavirus outbreak.

Dogs

• Dogs are not allowed if you are staying in the accommodation units.
• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.

Extras

• Facilities/activities including Archery, Paddleboarding and High Ropes are subject to extra charges payable on arrival.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 10 p.m. and 7:30 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.
• You'll need an Environment Agency rod licence (you'll need to apply for this beforehand).

Occupancy

• No hen/stag parties permitted via Pitchup.com.
• Single-sex bookings of 6 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.

Pitches

• A cable measuring at least 3 metres is needed for the electric hook-ups.
• Minimum spacing of 3 metres between pitches.
• You must follow the management directives when pitching your tent/unit and related equipment.

Reception

• Reception is open from 8:30 a.m. to 5 p.m. between 01/03 and 31/10 and between 01/09 and 28/02.
• Reception is open from 8:30 a.m. to 7 p.m. between 01/03 and 31/10.
• Reception is unmanned after 7 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Open fires are prohibited.
• Please do not touch or feed the animals.
• Swimming in the lake is not allowed.

Taxes

• This area is not subject to city tax.

Vehicles

• No vehicle movement between 10 p.m. and 6 a.m..
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
• The car is only included in the rate if you are travelling with a touring caravan or a tent. If you wish to bring a car along with your motorhome/campervan please select the extra.

Visitors

• Visitors must leave the premises by 9 p.m..
• Visitors must register at reception and pay their fee.