Admission
- Admission is only permitted after registering at reception.
- All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
- At least one of the party members must be aged 18 or over.
- Under 18s must be accompanied by their parents or legal guardians.
Arrivals and departures
- If the reception is closed on arrival, please check in at the Security gatehouse.
- Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
- No refunds/discounts for inclement weather, late arrivals or early departures.
Dogs
- Dogs are prohibited from main facilities and amenities.
- Dogs must be kept on leads and supervised at all times.
- Guide dogs are allowed on site free of charge.
- The site does not accept breeds/crossbreeds listed in the Dangerous Dogs Act (i.e. XL Bully, Pit Bull Terrier, Japanese Tosa, Dogo Argentino, and Fila Brasileiro).
- Your dog must be tattooed or microchipped.
Extras
- Facilities/activities including arcade, adventure golf are subject to extra charges payable on arrival.
General
- Bookings are nominative and non-transferable.
- Bookings must not be for more than 14 consecutive nights.
- Drones, electric scooters, bikes and hover boards are not permitted.
- Entertainment and activities are available between 02/04 and 30/10.
- In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
- Quiet (afternoon) hours must be respected between 11 p.m. and 7 a.m..
- Quiet hours must be respected between 11 p.m. and 7 a.m..
- Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
- The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
- The restaurant is open between 02/04 and 30/10.
- The site is not liable for any refund in the event of force majeure.
Occupancy
- No hen/stag parties permitted via Pitchup.com.
- Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
- The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.
Pitches
- A cable measuring at least 15 metres is needed for the electric hook-ups.
- You must follow the management directives when pitching your tent/unit and related equipment.
Pool
- Only park guests are authorised to use the pool.
- The outdoor swimming pool is open between 02/04 and 30/09 (subject to weather conditions).
Reception
- Reception is open from 8 a.m. to 10 p.m. between 26/07 and 31/08.
- Reception is open from 8 a.m. to 8 p.m. between 02/04 and 30/10.
Safety
- Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
- Firearms are not permitted.
- Guests are advised to bring a good quality torch with them as parts of the site are unlit.
- Open fires are prohibited.
Vehicles
- Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.
- No vehicle movement between 10 p.m. and 7 a.m..
- Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.
Visitors
- Visitors’ cars are not permitted on site.
- Visitors must register at reception and pay their fee.
A £10 cash refundable deposit is required for a key to the disabled toilet/shower facilities.
Children under 12 years will be required to wear a park wristband for the duration of their stay.
Facilities are card only excluding the shop, bingo and arcade.
All Bull Terrier and Mastiff breeds (including cross breeds) must be muzzled whilst on park.
One adult swimmer (16+) is required per two children aged 0-7 and one per three children aged 8-13.