Admission

• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The site will send you further check-in information 1 day(s) before your arrival.

Changes to your holiday

• Bookings cannot be amended within 7 day(s) of arrival.
• Modifications are subject to a £5.00 fee.

Dogs

• Dogs are prohibited from main facilities and amenities.
• Dogs must be kept on leads and supervised at all times.
• Guide dogs are allowed on site free of charge.
• Your dog must be tattooed or microchipped.

Extras

• Motorbike(s) can be brought instead of the car(s) included.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 8 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.
• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The site is not liable for any refund in the event of force majeure.

Occupancy

• Group bookings of 3 or more adults are not permitted (couples and immediate family members excepted).
• No hen/stag parties permitted via Pitchup.com.
• Single-sex bookings of 3 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
• The site caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Pitches

• Please note, pup tents are to be used for storage purposes only. Guests may not use them for sleeping.

Reception

• Reception is unmanned after 5 p.m.. Please inform the site while on your way there should you expect to arrive after this time, so that the team can provide information about your unit/pitch.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.
• Open fires are prohibited.

Vehicles

• No vehicle movement between 11:30 p.m. and 6 a.m..

Visitors

• Visitors’ cars are not permitted on site.
• Visitors must leave the premises by 6 p.m..