Spring Rock Holidays

A aimé : Excellent lovely clearn site. Very friendly host. There were really nice walks from the site

N'a pas aimé: None

Recommanderait à des amis Séjournerait à nouveau

A aimé : Very quiet scenic pitch. Restfull, tidy

Recommanderait à des amis Séjournerait à nouveau

A aimé : Beautiful setting around a fishing lake, modern immaculate shower/toilet block. Only stopped for 1 night so only passing through but staff and long stay residents very friendly and welcoming, don't have children so can't rate it for them but don't think it's meant for kids activities

Recommanderait à des amis Séjournerait à nouveau

A aimé : Received a warm and helpful welcome from Andy. Hardstanding pitch with view over fish pool at the front and mountains to the back. Nice clean and warm shower block. Lovely walks from the site.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Facilities were spotless and communication was spot on! Absolutely gorgeous quiet site, full of relaxation

N'a pas aimé: N/A

Recommanderait à des amis Séjournerait à nouveau

A aimé : The site is incredibly beautiful especially with all pitches surrounding the lake. It was particularly lovely at sunset. Facilities are excellent; clean and well kept.

N'a pas aimé: We invited some friends who live locally over for a cup of coffee on our last morning and stupidly didn't think to ask the owner if that was okay. I acknowledge that was our mistake, but he was then incredibly rude and hostile towards both us and our friends and would not accept our apologies in any way at all. Sadly we all left and, even more sadly, we won't be back to what would otherwise have been one of our favourite sites.

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi thanks for your comments, we noticed a vehicle come onto site that was not booked that parked on an occupied pitch beside your van. I popped down to ask if the vehicle was with yourselves to which you said they were friends you’d invited round for breakfast. I replied that I’m very sorry but unfortunately we do not allow visitors on site and explained as to why and unfortunately we will have to ask that they leave. At no point was I rude or was it an aggressive out burst, in fact I was apologetic to have to ask. Our site is not large enough for our guests on site to have visitors we do not have the space to park the potential of eight extra vehicles nor would our facilities cope with the potential of 16 extra guests. We had guests still on site who had kindly and respectfully come to ask earlier in the week if it would be ok for their friends to pop round. At that time all of our pitches were full and had no space for the extra vehicle so I said that unfortunately we’d not be able to, they were very accepting and understanding but understandably would have been very disappointed with us if we had said no to them but yes to you. They came to me after you’d left and said that it was nice to see everyone is treated fairly and equally as some sites have one rule for and one for another. As mentioned when you came to ask again if they could stay that when we have people turning up not booked on we have no idea who’s onsite if there is an emergency or fire nor do we have any of their details should they hit a vehicle turning etc. I’m sure you’d be very dissatisfied with us if your vehicle was hit and you came to us to get their details or complain and we said we had no idea who it was so are unable to help, it really would not look very professional on us. This would be the same if you were unable to access the facilities your paying to use as part of your pitch fee if our site was full of non paying visitors, I’m sure you’d be very disappointed. We have always run our site to the capabilities of our facilities, to the space that we have available ensuring all guests have their own pitch and space for all to walk around and enjoy along with ensuring our guest are as safe and secure as we can possibly provide, along with more importantly running the site to what we are insured to offer. I’m sorry that you find this level of service disappointing and will not be returning but pleased to see you found our location beautiful, facilities great and would be one of your favourite sites!

A aimé : Everything super well maintained , Toilet and shower block immaculately clean location stunning , Andy was so helpful and friendly

N'a pas aimé: Nothing

Recommanderait à des amis Séjournerait à nouveau

A aimé : Great site, facilities were spotless. Lovely warm welcome couldn't be more helpful. Fantastic fishing. Lots of wildlife red kites and buzzards overhead. Will be back in the future.

Recommanderait à des amis Séjournerait à nouveau

A aimé : Beautiful scenic location, The Pod was Cosy and quiet we slept really well, it was well equipped and we had everything we needed for our stay. Shower and Toilet facilities very clean probably the best we have used. Andy the host was so friendly, he was very informative and provided us with lots of points of interest and places to visit during our stay.

N'a pas aimé: Nothing!!

Recommanderait à des amis Séjournerait à nouveau

A aimé : View

N'a pas aimé: Rules, instructions If you enjoy lake fishing this is probably a good site, if not it's probably not a good site

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : To receive your awful anonymously posted review based on your own incompetence that stands out from every single review we’ve ever received was somewhat disappointing this morning! What we offer to our guests as a site is listed for all to see so that they can read through this and make their own decision as to whether the site suits their needs and requirements or not prior to booking, this is something you clearly have not done and just booked the site expecting it to alter to suit your requirements. Upon arrival you were shown around the facilities like all of our guests are so that you are familiar with your surroundings, neither of you could barely grunt a word at each other let alone us, we politely asked if you could avoid driving and parking on the grass everywhere as you were both doing with both of your vehicles on the site and use the parking spaces provided. You were on site for all of an hour before heading off with no courtesy of letting us know you did not intend on returning. All in all a very unfair review based on your poor judgement, I genuinely feel for any sites having you both as a guest!