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Noisy site, no on site management and facilities inadequate
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От менеджера...
Thank you so much for your lovely review! We're really glad to hear you enjoyed the space, the peaceful evenings, and that the children had room to play. It's great to know our team made a positive impression too. Sorry the weather wasn’t on your side this time — hopefully next time the sun will be shining and you can enjoy a longer stay. We really appreciate your recommendation and look forward to welcoming you back soon! Team THCP |
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От менеджера...
Thanks for your feedback! We’re glad you enjoyed the quiet location and proximity to local attractions. We appreciate your comments about the toilets and hook-up cable and will keep them in mind for future improvements. Hope to see you again! Team THCP |
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От менеджера...
Thank you so much for your detailed feedback! We're delighted to hear you found the site clean and appreciated having our friendly warden, Paul, on hand—he'll be pleased to hear your kind words. It's also great that you noticed the discounted farm entry and the appeal of our bell tents. We appreciate your comments regarding the toilet and shower facilities. While we do our best to manage demand, we understand that during peak times there may be short waits, and your feedback helps us plan for future improvements. Thanks again for staying with us—hopefully, we’ll see you again soon! Team THCP |
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Great spot for exploring.
От менеджера...
Thank you for your feedback Gemma! We're so glad you enjoyed the site and its convenient location for local walks. It's great to hear you'd visit us again! We also appreciate your suggestion regarding the toilet and shower facilities. We're always looking for ways to improve, and your input helps us identify where upgrades may be needed. We’ll certainly take it into consideration as we plan future improvements. We hope to welcome you back soon! Team THCP |
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От менеджера...
Thank you for your detailed feedback. We’re glad to hear you found the showers and toilets nice, though we understand the queues were frustrating at busy times. We’re sorry to hear the non-electric field didn’t meet your expectations. We do work on maintaining the grass regularly, and we’ll review the leveling to improve the comfort for our guests. Regarding the booking issues, we experienced some technical problems with Pitch Up recently, which affected a few reservations. We sincerely apologise for any inconvenience this caused and are working closely with them to prevent this happening again. As for the farm entry road, we appreciate your concerns around the speed of vehicles. We'll be reviewing how we manage this area to ensure it feels as safe as possible for families on the campsite. Thanks again for your honest comments — we’ll take them on board as we continue to improve. Team THCP |
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От менеджера...
Thank you for your kind words! We’re delighted to hear that our reception team made your arrival easy and that you enjoyed the variety of activities and gluten-free food options. Keeping the campsite clean and tidy is something we take great pride in, so it’s wonderful to know it made a positive impression. Regarding the 10am checkout, this helps us get the site ready for new guests arriving and allows everyone to enjoy a full day at the farm from opening time. We understand it can feel a bit early and appreciate your understanding. Thanks again for sharing your thoughts — we hope to welcome you back soon! Team THCP |
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Nice overall site with minimal facilities. Staff very friendly.
От менеджера...
Thank you for your feedback and for highlighting the positives like the farm’s lovely surroundings and convenient access to the pub. We’re glad you enjoyed those aspects of your stay. We appreciate your comments about the toilet and shower facilities as well as the electric pitches. We’re always looking for ways to improve and will take your feedback on board as we plan for future upgrades. Thanks again for sharing your experience — we hope to welcome you back soon! Team THCP |
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Great stay beautiful site. Thank you.
От менеджера...
Thank you for sharing your lovely feedback — we’re so glad to hear that you enjoyed your stay and that the pitches, views, and the presence of our warden helped make your experience more convenient. We appreciate your comments on the farm park We strive to offer a fun and memorable experience, and we understand that extra costs for activities can be a concern. We do try to make the attraction as accessible as possible, with lots included in the entry price, such as bottle feeding and pony grooming, and only a handful of additional activities available at extra cost. We’ve noted your suggestion for a small play area at the campsite, and we’ll certainly consider it as we look at potential improvements for the future. Thank you again for your thoughtful review, and we hope to welcome you and your family back for another stay soon! Team THCP |
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Thank you for your feedback – we’re so glad you enjoyed the farm, friendly staff, and our great location near the local towns!
We appreciate your comments about the music - this was part of our special Dino Live event during half term and only takes place during the daytime, but we’ll definitely take your feedback on board regarding the volume.
In terms of the WiFi, the camping area has its own dedicated network, separate from the farm park. If it was the camping WiFi that didn’t reach your tent or wasn’t working properly, we’d be happy to look into it further – thank you for letting us know.
Team THCP