Honestly- we are not seasoned campers, far from it. So when the kids (4&11) pestered us to go camping, I had to give in. I hunted for a middle ground and came across the Kingfisher cabin.
You know the saying something sounds too good to be true. After reading the brilliant reviews I had doubts but oh my…. The place is serene, the family are just the loveliest people you could meet, the alpacas are soooo cute, everywhere is spotlessly clean (yes-even the compost toilets) and everything was just perfect. I can’t fault the place!
Within 30 minutes of being there, the lovely Molly had taken the children off to feed the alpacas, nothing was too much trouble. The kids absolutely loved it. They were talking about that little experience all the way home. I’m so grateful for the memories you’ve given us.
The food in the pub was delicious, especially the blackberry and apple crumble (yum).
We will definitely be back. Thank you for an amazing, comfortable stay. Keep up the hard work you do, because it really shows. It’s not often you can see passion shine through like at your place. It genuinely feels like you’ve opened your home to your guests.
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As a family run business, we pride ourselves in our customer service and will go above and beyond for any of our customers to ensure their stay is as enjoyable and relaxing as possible. Unfortunately, there are some factual anomalies about your review which need pointing out.
-At the time you stated you arrived, we were still open and serving customers in the pub. No-one came in the pub to announce an arrival.
-You say you rang but we did not receive any calls. There were no missed calls on the answer machine or messages left.
-You say you contacted for a refund-again, not true. We to date have had no contact with you directly.
-There was an email finally found in our junk folder was was unable to get through to any one of our three mail boxes. This may be because it came from sender 'allow it fam'. I'm sure you understand how important it is for businesses to put security in place to filter unusual or alarming messages).
We are sorry your trip up Snowdon was unsuccessful, perhaps next time if you actually turned up for check in or ring in advance to say you can't make it, we could have amended the booking for a time more suitable for you.
For what it's worth, by turning up in person you would have also realised we are the most genuine team of people doing the best we can for our customers. We do not lie-we have no need to and I can assure you we are not 'lying scammers'. This kind of personal defamatory abuse is clearly reflective of the type of person who wrote it.