Dear Anonymous, thank you for taking the time to leave a review on our site. We are glad you thought the kids play area was great and the tour facilities are well maintained and clean. Unfortunately, we have no control over the road noise, we have tried to build up the banks to reduce the amount of noise overall but we can only do so much.
We are sorry you felt this was not the site for you.

Dear Lynn and Kelvin, many thanks for taking the time to leave a review on our site. We do take a lot of thought, time and work to maintain the site and having you tell us that we are doing things right helps us plan and take the site forward in future.
It was our pleasure to provide you with the distraction which albeit helped you say goodbye to a loved one. We loved talking to you both whilst you were with us and we would welcome you back to stay with again.

Anonymous, thank you for leaving a review on our site. We are glad you liked the orchard effect but there are so many other things about the site you have not covered. We have invested so much time, work and expense into this site and we love this site as others do. We do have a reception area which we are working on but this takes time. Our signage is clear at the bottom of the driveway as our instructions on booking for you arriving.
The toilet block you mentioned has had a complete revamp this year at a considerable amount of time, work and expense. I think we can agree that The Beeches is not for you as it is aimed at families. Perhaps you didn’t see the large amount of children’s play equipment too? I find your review unbalanced and quite unfair. You mark us down very poor on customer service but seemed happy enough talking about your job and links to Henlow? Yes I’m answering this now. Not sure what you expected us to provide as we are open and honest in our descriptions.
I wish we could rate those who visit us too. Seemed happy enough but possibly your mind was made up very early on and all you were able to see was negative? This was never apparent in face to face discussions though which is very unfair.You’ve done the same as a previous negative review in nit picking. I’m highlighting this your expectations were too high as we are not a 5 star service with a 1 star price! In the words of Shakespeare “Expectation is the root of all heartache”. Enough said

Adam, firstly thank you for leaving a review of our site. We do try to accommodate all tastes here and we put a lot of time and effort into maintaining what we have.
We will be updating the kids play area over the winter whilst we are closed. There will be more structures next year and we will be clearing out bikes that need attention as not all children look after these. They are free to use and we will be asking for deposits next year as well as a small fee for the use. Also, some of the bikes have been stolen this year which is why we feel we need to do this.
Our CCTV notifies us of arrivals and we will also have a dedicated reception just next to the gate for next year.

Kelly, thank you for leaving a review on The Beeches. We are glad you saw and experienced our overall ethos and we’re able to enjoy your stay. We look forward to welcoming you back soon.

Kai Lin, thank you for leaving a review on our site. We do spend a lot of time cleaning and making sure the toilets and showers are fit and clean for use. However, this weekend we have had children playing in the toilets and left a mess which saddens us. We will be installing extra external lights that come on when people approach the block and also lights on timers which will automatically switch off when not occupied. We look forward to seeing you back at The Beeches.

Jake, many thanks for leaving this review. We take pride in what we offer here and so glad you were able to enjoy your stay. I remember corresponding with you prior to your arrival. Yes unfortunately sometimes ear plugs are necessary as we cannot control the noise coming from the road nearby.

Kate, many thanks for leaving your review on The Beeches. We do take security very seriously and we ar so glad you felt you were able to enjoy your stay with us. Some people have commented on the security being unwelcoming but we do consider that it is a necessity. We look forward to welcoming you again to our site and thank you again for your kind words. Mick

Mail, many thanks for leaving your review. The time you visited we were not particularly busy and you were able to experience the open space that this afforded. We are clearly marked as being in very close vicinity to the A17 for which we cannot control the amount of noise. Yes, sometimes ear plugs are necessary especially if you are not used to road noise. Thank you again and we are sorry that the Beeches is not for you.

Anonymous, thank you for taking the time to leave a review on our site. You were able to enjoy your stay with us and hearing we are doing things right helps but we will be updating everything over winter getting ready for next season. We take onboard fully your point about the road noise, if we could block it out that would be perfect unfortunately we have to work with what we have and where we are located. We look forward to welcoming you back soon. Thanks again