Thank you for taking the time for your review. However your score of 4/10 is the lowest we have ever received and therefore needs a response. You informed us that this was a repeat visit. If that was true then the facilities offered now would have improved since that visit!
Location 2/5 - presumably you took note of where we are when booking and if you had been before our location is the same? We are a convenient 5 minutes from M1 Junction 25 located in the affluent award winning village of Stanton by Dale. Perfect location!

Value for Money 1/5 - in keeping with other Touring Sites similar to us our pricing structure for a nights stay is reasonable and very often better value than others. You know the rate when you book so if you think it’s expensive why book?

Accommodation 3/5 - this section on Pitchup is for people staying in log cabins/ pods etc.Therefore in your case your accommodation was your own camper van so if you mark your own 3/5 I suggest you upgrade to something better!

Facilities/Activities 1/5 - we don’t claim that we offer activities and every facility we offer can be viewed at the time of booking!

Customer Service 1/5 - in this context I’m not really sure this is relevant? I do know you would have been greeted and made aware of everything you needed to know. Sue engaged with you in conversation at the time she was exercising “Ken” her Harris Hawk. You witnessed a beautiful thing asking questions at the time which Sue was happy to answer and explain. That to me would be customer service above and beyond!

Cleanliness 3/5 - quite frankly an insult. You will not find anywhere that comes remotely close to other sites that offer such cleanliness and attention to detail as we do. That includes the site itself and the pub!

Wi Fi - 1/5 - we don’t offer Wi Fi. In the welcome letter we send you it specifically states we do not offer it and therefore if you feel this is something important to you then you might want to consider changing you booking.

So in conclusion the only thing we can assume is that you did not like the fact that you where unable to get food in the pub ( The Chequers Inn) hence your sarcastic comment “convenient for The Stanhope Arms”. This review is for the Touring Site and nothing to do with the pub and again the information you receive when making a booking clearly points out all the information for food and operational hours.

You’ve indicated that you wouldn’t recommend friends nor would you visit again! Let me assure you we wouldn’t let you and we don’t want vindictive people like you anyway!

Pathetic!