Thank you so much for your fantastic review! We’re thrilled to hear you had such an amazing time and that everything lived up to your expectations. It means the world to us that you'd recommend us so highly and plan to return – we really couldn’t ask for better feedback! We look forward to welcoming you and your family back for another great stay very soon.

Thank you so much for your lovely review and for choosing to stay with us! We're delighted to hear that you and your family enjoyed the swimming, soft play, and mini golf – and that our team made you feel welcome. We really appreciate your feedback and are sorry to hear the pub didn’t quite meet expectations. Your comments help us to keep improving, and we hope to make your next visit even better. We look forward to welcoming you back soon!

Thank you for taking the time to share your feedback. We’re really pleased to hear you found our staff friendly — we’ll make sure to pass that on to the team.

We're very sorry to hear about your experience with the shower and toilet facilities, and the flooding issues during your stay. Unfortunately, the weather recently has presented some challenges across the site, but we completely understand that this would have impacted your holiday, and we are truly sorry for that.

Please rest assured that your comments regarding the cleanliness and condition of the facilities have been shared with our maintenance and housekeeping teams. We are currently reviewing our facilities and cleaning schedules to ensure they meet the standards we aim to provide for all our guests.

Thank you again for your feedback — it’s really important to us as we work on making improvements. We do hope you’ll consider visiting us again in the future so we can provide a much better experience.

Thank you for your feedback. We're pleased to hear you enjoyed the area, the large pitches, the clean facilities, and that you found the swimming pool warm and inviting.

We’re sorry to hear about the issues you experienced with your pitch and the wet ground conditions. Following recent spells of wet weather, some areas of the park have been more affected than usual, but we understand how frustrating this must have been, especially when setting up. Your comments about pitch allocation have been noted and will be reviewed to help improve future stays.

We appreciate your feedback regarding the size of the showers and the number of facilities available. This is something we will review as part of our site improvement plans.

Regarding the arcade, we completely understand how inconvenient it is not having access to cash on-site. We are currently exploring options to introduce a contactless change facility to make things easier for our guests in future, although we don't yet have a confirmed installation date.

Thank you again for your valuable comments — they really help us improve.

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations and that you faced challenges from arrival.

We apologise for the pitch allocation issues and for any miscommunication regarding the availability of hardstanding pitches. We understand how frustrating this must have been, especially considering the poor weather conditions at the time. Your comments about pitch management and parking have been noted and will be reviewed carefully as part of our service improvement processes.

We’re also sorry for the inconvenience caused by the shop closure. We appreciate that accessing local amenities can sometimes be difficult with larger vehicles, particularly when navigating unfamiliar areas at night.

While we are pleased that a refund was arranged, we regret that this did not make up for the disappointment you experienced. Thank you again for taking the time to leave your comments — they are important to us as we continue to make improvements.

Thank you for taking the time to leave such detailed feedback. We're really pleased to hear you enjoyed many aspects of your stay, including the pub food, the children's facilities, the gym, and the friendliness of our team. It’s great to hear the park felt safe for your children and that you found the proximity to Newquay convenient.

We appreciate your constructive comments about areas for improvement. We are also aware that some areas of the site are in need of refurbishment, and it’s great to hear you noticed that improvements are already underway. Feedback like yours helps us prioritise these works.

Your comments regarding shower cleanliness, drainage issues, pool facilities, and site speed limits have been noted and shared with the relevant teams. Enhancing the changing facilities at the pool, improving drainage, and reviewing site speed limits are all areas we will consider.

Thank you again for your helpful feedback — it’s really valuable as we continue making improvements for 2025 and beyond.

Thank you for your great feedback. We’re so pleased you enjoyed the clean site, great facilities, and ideal location. It's wonderful to hear you found the stay good value too.

We're sorry the weather cut your trip short, but we’re delighted you would stay with us again and hope to welcome you back soon!

Thank you for your lovely feedback! We're so pleased you enjoyed the location, facilities, and value for money. We look forward to welcoming you back this year — hopefully with calmer weather!