8,2

Avaliação geral baseada em 434 avaliações

 

81% recomendaria este local a um amigo.

79% se hospedaria aqui novamente.

  69% descreveram como Paisagens espetaculares ?

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Pitch was good, most of the staff were friendly18/08/2024

País do avaliador: Reino Unidolauren h.Ícone de telefone celularConfirmada

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  • Gostou: 

    The arcade was good my kids enjoyed that.
    The beach was great.

    Não gostou: 

    The facilities on site are very poor they are in need of a update and another shower block added to the site. One block is not enough for how big the site is.
    Drains in the shower block were vile, I expect abit of dirt but those showers were gross, rusty shower heads, dirty, smelly blocked drains.
    In the men's my husband said everytime he went in the toilets were blocked with number 2s and he was unable to use them.
    The site in general is fine all could do with an update tho.

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi Lauren, thanks for taking the time to leave your review.

I'm sorry you were left feeling disappointed by some aspects of your stay and I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further, as well as implementing additional cleaning checks. ^AB

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4
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Would come again for location17/08/2024

País do avaliador: Reino UnidoHannah B.Ícone de telefone celularConfirmada

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  • Gostou: 

    I would give 3.5 if I could. The campsite has organised pitches which I liked as it avoids you having to arrive and squeeze in somewhere. We stayed in Taw, which was great. The pitches were large and level and the view was lovely. You can see and hear the sea. Mostly the campsite was quiet after 11pm. There wasn't anyone policing this though and on occasion you can get a noisy group and nothing happens to stop this.
    The location of the site means that we would come back as it's a very short walk to the beach and the village.
    Staff were friendly and helpful.

    Não gostou: 

    The facilities are dated and badly need an upgrade. There didn't seem to be a regular cleaning schedule and the showers were quite dirty all of the time. I'd suggest a refit and squeegee mops in each stall. This is a really simple thing that allows guests to mop their own bay before and after and keeps things neat. Showers lack pressure so people need to take longer and must waste water. The pool was pretty naff. We booked this site as the children would have somewhere to go if the weather was bad. It wasn't really a pool though, just a rapid river that you go round in circles in. There isn't anywhere to swim and the flume was closed the whole time. It gets booked up as well so there isn't any guarantee that you can use it. Compared to other campsites it was more expensive and I would have hoped for better showers and toilets for the money. The site states there is free WiFi park-wide but it didn't work at any time.

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi Hannah, thanks for taking the time to leave your review.

We're very sorry you didn't enjoy your recent stay at Ruda, this certainly isn't the experience we wanted you to have.

I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.

We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB

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6
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Beautiful location, clean and good facilities but bring your own food!17/08/2024

País do avaliador: Reino UnidoGrace B.Ícone de telefone celularConfirmada

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  • Gostou: 

    Location location location! Cannot fault this. Up on the cliff so you can see the ocean from the campsite which is beautiful. The beach is perfect too.
    Loved the swimming pool and the rapids are very fun for all ages although the slide was out of order which was disappointing.
    Campsite was wonderfully clean and looked after for the most part and we really enjoyed our stay.

    Não gostou: 

    My main issue really is just the price if things here, you do end up feeling a bit like they are taking advantage of the lack of nearby shops to really rinse you. Nearly £3 for a small bottle of pop, £1.70 for water, £3 for packets of crisps etc from the shop, then the on-site takeaways were extortionate too, £13 for chicken and chips from the fried chicken place and nearly £5 for a small portion of chips from the chippy and £6.50 for a Cornish pasty!! You definitely feel like they’ve got you over a barrel as there’s no shops nearby. Definitely bring your own food wherever possible.

    The slide being out of order was disappointing especially as it wasn’t specified before booking but on the email I got the day before we arrived they stated that it was out of order for all of 2024 - This should be on the booking site really.

    My only other issue is that the feminine hygiene bins really need to be emptied twice daily as by the afternoon every day they are overflowing which is quite off putting.

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi Grace, thanks for taking the time to leave your review.

We're pleased overall you enjoyed your recent holiday at Ruda.

I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

It’s disappointing to hear you did not find our bar and restaurant reasonably priced. We always aim to provide something suitable for all budgets with ever changing offers throughout the season, as well as staying competitive with the local area.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.

We hope to see you again in future. ^AB

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Helpful staff, we arrived an hour early and they let …17/08/2024

País do avaliador: Reino UnidoNurgul S.Ícone de telefone celularConfirmada

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  • Gostou: 

    Helpful staff, we arrived an hour early and they let us in. The indoor rapids were fun. Location is excellent 2 min walk to the beach. Plenty of showers and toilets which were clean. There was ABBA Tribute and disco afterwards in the showroom that was entertaining.

    Não gostou: 

    The water slide was shut, alcoholic drinks were little pricy and ABBA singers were too loud, high pitch voices were echoing we couldn’t stay too long.

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi Nurgul, thanks for taking the time to leave your review. We're pleased you enjoyed your recent stay at Ruda and hope to see you again soon! ^AB

Geral
8
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Fantastic16/08/2024

País do avaliador: Reino UnidoAnônimaÍcone de telefone celularConfirmada

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  • Gostou: 

    Facilities and location, clean and friendly

    Não gostou: 

    N/a

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Geral
10
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Would stay here again16/08/2024

País do avaliador: Reino UnidoAnônimaÍcone de telefone celularConfirmada

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  • Gostou: 

    Lovely views, lots of room! Toilets and shower facilities were close by, with ample provided.
    Beach so close by.
    Lovely place to stay in that respect!

    Não gostou: 

    A few showers didn't work or had to keep holding the button down. Which wasn’t easy but thats being picky!

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Geral
10
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Brilliant location, lovely local area, site facilities a bit tired15/08/2024

País do avaliador: Reino UnidoAnônimaÍcone de telefone celularConfirmada

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  • Gostou: 

    Proximity to the beach, local area, activities and food available on site, decent sized pitches, EHU and close water point

    Não gostou: 

    Obvious restrictions and premium on food and beverages, booking activities and pool etc is difficult without internet connection and required to book a long time in advance to guarantee spaces, long waits for food, facilities very tired and not clean, lots of broken toilets and showers

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi, thanks for taking the time to leave your review.

We're pleased you enjoyed your recent stay at Ruda.

You can pre-book your activities online, including swimming sessions, from 6 weeks prior to your arrival date. Simply log into ‘Manage My Booking’ via the third-party portal and select 'Book on park activities'.

We hope to see you again soon!

^AB

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8
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Good size pitch Clean toilets and showers. Close access to …15/08/2024

País do avaliador: Reino UnidoKatarzyna R.Ícone de telefone celularConfirmada

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  • Gostou: 

    Good size pitch
    Clean toilets and showers.
    Close access to the beach and shops

    Não gostou: 

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi Katarzyna,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Geral
10
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(Sem classificação)
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(Sem classificação)
Usuário anônimo

A well organised site. Clearly marked pitches of good size. …13/08/2024

País do avaliador: Reino UnidoAnônimaÍcone de telefone celularConfirmada

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  • Gostou: 

    A well organised site.
    Clearly marked pitches of good size.
    Good children play area
    Toilets, showers and washing up facilities were clean and in good condition
    A good selection in the on-site shop and plenty of eating establishments
    Helpful, friendly staff.

    Não gostou: 

    Low water pressure in showers
    Restaurants were expensive

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Geral
8
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(Sem classificação)

Great holiday, kids loved it12/08/2024

País do avaliador: Reino UnidoDave G.Ícone de telefone celularConfirmada

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  • Gostou: 

    Clean tidy site. Good facilities. Quick walk to the beach.

    Não gostou: 

    Not many free activities included in the price and the price wasn’t cheap.

    Traduzir (Traduzido por Google Translate)
Do gerente...

Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Geral
8
Local
Relação custo benefício
Acomodação
Instalações/atividades
Serviço de atendimento ao cliente
Apropriado para crianças
Limpeza
Internet sem fio