8,2

Giudizio complessivo basato su 432 recensioni

 

Il 81% consiglierebbe questa struttura a un amico.

Il 79% soggiornerebbe qui di nuovo.

  Il 69% lo descrive come Paesaggi spettacolari ?

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Posizione geografica
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Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi



Vengono mostrate solo le recensioni degli ultimi 30 mesi.

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Utente anonimo

Average site in a great location.08/08/2024

Paese dell'autore della recensione: Regno UnitoAnonimoIcona cellulareConfermata

  • Piazzola tenda o carrello tenda Bray su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Location is great, right on the beach, close to the village. Loved that everything is walkable. Lots of options of restaurants if you would like to use them.

    The staff were all absolutely lovely, and very helpful.

    Non mi è piaciuto: 

    Everything is very expensive - the restaurants and bar area I had expected to be, however the shop is ridiculous in both price and availability. Bearing in mind it’s the only shop really in the whole of Croyde it’s incredibly poorly stocked, I struggled even to get bread from it. The campsite itself is not a cheap one, which is fair due to its location, however I would expect that for this price the facilities would be a bit better. In the ladies toilets at least 3 of them didn’t lock, the showers were also of very poor quality. They were clean only if you managed to get in there very soon after they’d been deep cleaned. I went to the sinks to wash up after breakfast and it was absolutely filthy from last nights dinner dishes (which in fairness reflects more on the campers than the site).

    The only other issue I had was that the site didn’t do a great job of ensuring it was quiet late at night. I was awoken at 00:30 by some older teenagers running around outside of our van, and realised in the morning that they’d stolen my son’s new football which was put under the middle of our van so they’d have had to actually lie on the floor to get it. I should have put it in the van overnight, but have never encountered this on a campsite before and we’ve stayed on absolutely loads of them. On the second night I woke up at 0300 to hear a building alarm going on for what seemed like forever until someone turned it off.

    I would go back, but I would go far more prepared, and be more vigilant with my belongings. However if it was just to the two of us I would go to a different site in Croyde, this is definitely more for the kids than for us.

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi,

Thanks for taking the time to submit your review.

It’s disappointing to hear you did not find our bar and restaurant reasonably priced. We always aim to provide something suitable for all budgets with ever changing offers throughout the season, as well as staying competitive with the local area.

We're also sorry to hear you were kept awake by other guests on park, we do have a quiet policy on park that states guests should be respectful of others and start to lower any noise after 11pm, so it's disappointing to hear that this wasn't your experience on this occasion.

We'd like to have the opportunity to welcome you back to another of holiday parks in the future, where we hope to restore your faith. ^AB

Punteggio complessivo
6
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi

Great location but otherwise disappointing g08/08/2024

Paese dell'autore della recensione: Regno UnitoJerry S.Icona cellulareConfermata

  • Piazzola roulotte/camper Croyde Burrows su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Great location

    Non mi è piaciuto: 

    Toilets and showers not good in Croyde Burrows touring field. Food offerings over priced and poor quality except Thunderbird Chicken.

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi Jerry, thanks for taking the time to leave your review.

We're very sorry you didn't enjoy your recent stay at Ruda, this certainly isn't the experience we wanted you to have.

It’s disappointing to hear you did not find our bar and restaurant reasonably priced. We always aim to provide something suitable for all budgets with ever changing offers throughout the season, as well as staying competitive with the local area.

I will take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements.

^AB

Punteggio complessivo
4
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi
Utente anonimo

Good beach position, with friendly staff. Facilities need updating.07/08/2024

Paese dell'autore della recensione: Regno UnitoAnonimoIcona cellulareConfermata

  • Piazzola tenda o carrello tenda Taw su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Friendly helpful staff.
    Very close to the beach.
    Quick to sort out complaints.
    Nice to see someone walk around the pitches chatting and checking on everyone.
    Chilled out site and safe for the children.
    Good choice of food outlets, shop reasonably well stocked (but expensive).
    I would return, but in a campervan, if I was to recommend to a friend I would tell them the down sides and let them make the choice of booking or not.
    Didn't use the activities!

    Non mi è piaciuto: 

    Being pitched on a cheaper pitch, too small for our tent and having someone else take our pre-booked more expensive larger pitch. Leaving us with no room, needing to use next doors pitch to set out tent guy ropes, BBQ, park the car and pitched under trees with birds pooing on the tent.

    Disgusting toilets and showers, in desperate need for updating (we were told they are going to upgrade the facilities for next year🤞🏻).
    Decking in the clubhouse garden needs attention.
    The pool changing rooms were smelly and dirty (but the kids loved the pool itself).
    Being given vouchers and not a cash refund for our involuntary downgrade of pitch.

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi, thanks for taking the time to leave your review.

We're very sorry you didn't enjoy your recent stay at Ruda, this certainly isn't the experience we wanted you to have.

I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements. ^AB

Punteggio complessivo
6
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
(Nessun punteggio)
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi

Pitch markings, I liked having pitch borders to define our …07/08/2024

Paese dell'autore della recensione: Regno UnitoHelen N.Icona cellulareConfermata

  • Piazzola tenda o carrello tenda Bray su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Pitch markings, I liked having pitch borders to define our area. The staff we spoke to were friendly. Signal was good. Other reviews said the toilets and showers were unclean but they were fine when we went. Waterpark was fun. Close to the beach and also close to wetsuit hire shop, as we hired body boards and suits for one of the days we were there.

    Non mi è piaciuto: 

    All bookings for the waterpark were full when we arrived which was a bit upsetting at first as it was the only reason we booked this site. However - we were able to go early as a walk in slot (only so many places) and managed to have a splash :)

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

You can pre-book your activities online, including swimming sessions, from 6 weeks prior to your arrival date. Simply log into ‘Manage My Booking’ and select 'Book on park activities.

We look forward to hopefully welcoming you back in future. ^AB

Punteggio complessivo
8
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi

Proximity to beach05/08/2024

Paese dell'autore della recensione: Regno UnitoLucy R.Icona cellulareConfermata

  • Piazzola tenda o carrello tenda Bray su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Proximity to beach

    Non mi è piaciuto: 

    Showers and toilets need updating.
    No locks on half toilet doors.
    Shower water pressure very poor

    Traduci (Creato tramite Google Translate)
Punteggio complessivo
4
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi

Family friendly site but don't expect a good shower05/08/2024

Paese dell'autore della recensione: Regno UnitoDan K.Icona cellulareConfermata

  • Piazzola tenda o carrello tenda Taw su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    The evening entertainment and food options

    Non mi è piaciuto: 

    The facilities the showers where terrible being so close to the beach the shower couldn't even wash sand off your body

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi Dan, thanks for taking the time to leave your review.

I'm sorry you were left feeling disappointed by some aspects of your stay and I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further, as well as implementing additional cleaning checks. ^AB

Punteggio complessivo
6
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi
(Nessun punteggio)

Was quite fun but won't be going again.01/08/2024

Paese dell'autore della recensione: Regno UnitoSimon R.Icona cellulareConfermata

  • Piazzola tenda o carrello tenda Bray su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Close to the beach.
    Close to croyde village with a few nice pubs and restaurants.
    Shop and chippy/ pizza on site.
    Great play Park at the top with sea views.
    Swimming pool was good but very busy.

    Non mi è piaciuto: 

    Toilet and shower facilities are bad.
    No soap in 5 dispensers for a few days.
    Several locks missing off the toilet and shower doors! Not good for kids.
    Toilets are rarely cleaned.
    Ripped vinyl flooring in toilets and showers. Vinyl + Gents urinals do not mix well!!!
    Would be better if they tiled the whole floor for better and longer lasting flooring.
    Tent pitches are close together.
    Can be noisy at night so take ear plugs!
    The weather was lovely so we tried to stay an extra night and they tried to charge us £90!
    WiFi only available near main reception.

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi, thanks for taking the time to leave your review.

We're very sorry you didn't enjoy your recent stay at Ruda, this certainly isn't the experience we wanted you to have.

I hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us.

I will also take the time to share your review with the relevant teams you've provided feedback for, so that we can work to make improvements. ^AB

Punteggio complessivo
6
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi
Utente anonimo

Excellent site, we will definitely be back to visit again.31/07/2024

Paese dell'autore della recensione: Regno UnitoAnonimoIcona cellulareConfermata

  • Piazzola tenda o carrello tenda Bray su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Very family friendly site, with great facilities. We especially liked the entertainment at the site, felt like a very welcoming and safe environment for our children.

    Non mi è piaciuto: 

    The only downside was the toilets on site, they were rather dirty by the end of the day, but this was the only small gripe.

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi, thanks for taking the time to leave your review.

We're pleased you enjoyed your recent stay at Ruda, our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

I'm sorry you were left feeling disappointed by some aspects of your stay and I will share your comments regarding the facilities with our Touring Manager and ask that they investigate this further, as well as implementing additional cleaning checks. ^AB

Punteggio complessivo
10
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi

Always a treat31/07/2024

Paese dell'autore della recensione: Regno UnitoVanessa R.Icona cellulareConfermata

  • Piazzola tenda o carrello tenda Taw su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Go back every year

    Non mi è piaciuto: 

    Traduci (Creato tramite Google Translate)
Dal gestore...

Hi Vanessa,

Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations.

We look forward to hopefully welcoming you back in future. ^AB

Punteggio complessivo
10
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi

Toilets not up to standard30/07/2024

Paese dell'autore della recensione: Regno UnitoKate B.Icona cellulareConfermata

  • Piazzola tenda o carrello tenda Bray su erba con elettricità
  • La consiglierò agli amici   Tornerò volentieri
  • Mi è piaciuto: 

    Fairly level ground, not too noisy and very close to the beach

    Non mi è piaciuto: 

    Toilets not up to standard - We were camping and the main reason you camp somewhere established is for toilet and shower facilities. The ladies toilet block seemed to be regularly completely out of toilet roll and 3 of the 8 stalls had broken locks. The hot water in the showers was also not working for a chunk of time. I did try to speak to reception but they seemed to have office opening hours and weren’t open in the morning when most people need to use the facilities.

    Traduci (Creato tramite Google Translate)
Punteggio complessivo
4
Posizione geografica
Rapporto qualità/prezzo
Sistemazione
Servizi/attività
Assistenza clienti
Ideale per bambini
Pulizia
Wi-Fi
(Nessun punteggio)