Hi, thanks for your review.

I discussed this matter and you said there was no problem. Now you leave a 6/10 star review complaining! We would have happily compensated you but you said it was ok!

Unfortunately, in France, repair times can be slower than the UK. It's France! RURAL FRANCE!!

I'm not sure what else we could have done for you! If you had said "Well, I am a little disappointed." we would have definitely compensated you. As I write this now we have already, happily, compensated seven other guests. We do not for one second ever wish to have unhappy guests. We would have refunded you, we would have absolutely refunded.

Our aim, always, is to please. We are people pleasers. We want every guest to have an amazing time. Sadly, our boiler failing is something beyond our people pleasing control.

Again, you said you were ok, so now seeing you leave a low review is just simply nasty. We could have offered compensation, but you said all was fine. Guessing you were just looking forward to slagging us off. You really are the type of people that destroy small tourism businesses. With all the problems tourism businesses have, struggling everyday with increasing utility bills and weather shifts we have nasty people like you just adding to the collapse.

We have done everything we could have done and you slag us off after smiling to our faces. Terrible.

The plumber is coming today and everything will be sorted, however, your nasty review will remain even though now there is no problem with the water heating - somewhat unfair don't you think! It's like punishing the dog everyday even after he's corrected his behaviour. Every day now we are punished for your nasty review even though everything is now fine.

*Update - The plumber was delayed because his aunt had had a stroke.

Regarding the grass cutting..

We can not cut grass when it is wet. 80% of the campsite is cut, we had to stop because of the rain. Do you cut your grass in the rain? Please tell me how I cut grass in the rain!!!!!!? Or were you, as I suspect, just trying to find more things to moan about? We haven't managed to get all the painting we wished to do because of the bad weather at the start of the year - please feel free to moan about that, my husband has cancer and can't do the work he used to, please moan away. Our chef's cat died last month and he had to have a few days off and the restaurant menu had to be smaller -please moan about that.

Shit happens, but we get over it. Leaving a petty review stays even though the problems have changed. We are judged by your review forever, which is unfair. It destroys rural jobs for those who really need it. Shame on you.

A petty, nasty and naive review from someone who said... all was ok.