Thank you for your review we are glad you enjoyed our campsite. On the subject of the WIFI you stayed for 2 nights over a period of a few days, on both occasions you spoke to me in the bar and at no point did you mention that either the WIFI was down or you were having problems logging on to the WIFI. Either issue could have been fixed quickly if you had let us know, but you didnt.

We are very surprised that you say we have bare lawns as you live in Spain. We are in the middle of a heat wave here and it has not rained for 5 months now so the grass is suffering.
The shower block is some 5 years old and is very modern. It has a shower, a toilet and a sink, ample seating and hooks and is completely tiled throughout. It has recently passed an external inspection which will grant us our 3 star classification.
We would love to man the reception and greet all our customers personally however that is not feasible as there are a lot of other tasks to do around the campsite.
Our mobile numbers are by the gate so if you weren't sure about something you could have called us. There are clear instructions about todays arrivals with your name and pitch number clearly marked with a site plan beneath it.

Nos encantaría atender la recepción y recibir personalmente a todos nuestros clientes, pero eso no es posible, ya que hay muchas otras tareas que realizar en el camping.
Nuestros números de móvil están junto a la puerta, por lo que si tenía alguna duda, podía habernos llamado. Hay instrucciones claras sobre las llegadas de hoy, con su nombre y número de parcela claramente indicados en un plano del camping debajo. Nos sorprende mucho que digas que tenemos el césped seco, ya que vives en España. Aquí estamos en plena ola de calor y no ha llovido en cinco meses, por lo que el césped está sufriendo. El bloque de duchas tiene unos 5 años y es muy moderno. Cuenta con una ducha, un inodoro y un lavabo, amplios asientos y ganchos, y está completamente alicatado. Recientemente ha superado una inspección externa que nos otorgará nuestra clasificación de 3 estrellas.

You stayed in the middle of a heat wave and the extreme temperatures knocked our WIFI aerials out. Now it has cooled down a little I have reset them and they are working fine.
We work on the campsite all day and the earliest we can realistically open the bar is 6 oclock. If you were that desperate for a drink there are several bars in town that open all day.
Yes the toilet block is cleaned once a day. The lay out has to conform to handicap standards and that was the best layout we could get with the land area that we had available. You obviously showered after someone who had been in before you.
Unfortunately the local baker does not deliver bread after covid it is just not worth it for him anymore, there are 4 bakers in town where you can get bread. The village is a 10 minute walk away, 8 minutes if you walk quickly.
I would love to move the campsite closer to the village but I am afraid that is not feasible.

Je verbleef midden in een hittegolf en door de extreme temperaturen vielen onze wifi-antennes uit. Nu het wat is afgekoeld, heb ik ze gereset en ze werken weer prima.
We werken de hele dag op de camping en het vroegste dat we de bar realistisch gezien kunnen openen is 6 uur. Als je zo wanhopig op zoek was naar een drankje, zijn er verschillende bars in de stad die de hele dag open zijn.
Ja, het toiletgebouw wordt één keer per dag schoongemaakt. De indeling moet voldoen aan de normen voor gehandicapten en dat was de beste indeling die we konden krijgen met het beschikbare terrein. Je hebt duidelijk gedoucht na iemand die voor jou was geweest.
Helaas bezorgt de plaatselijke bakker na covid geen brood meer, het is voor hem gewoon niet meer de moeite waard. Er zijn vier bakkers in de stad waar je brood kunt kopen. Het dorp ligt op 10 minuten lopen, 8 minuten als je snel loopt.
Ik zou de camping graag dichter bij het dorp verplaatsen, maar ik vrees dat dat niet haalbaar is.

Thank you for your review we are glad you enjoyed our campsite

Thank you for your review we are glad you enjoyed our campsite.

Thank you for your review we are glad you enjoyed our campsite.

Thank you for your review we are glad you enjoyed our campsite

Firstly you obviously booked via pitchup.com. When we checked your booking upon arrival we noticed that you had booked for 2 adults only but you arrived with a child. You told us that you wanted to stay a few days extra and you would settle this and the extra child payment at some stage. This payment is still outstanding. We are not sure what you mean by "unkept" as we have a team of gardeners looking after the 3.4 hectares daily. You are in the middle of rural France where the flora and fauna are rife - especially the spiders at this time of year. The pool is cleaned every morning. However, as it is an outside pool it is open to the elements and things do get blown into the pool during the day. The shower block ceiling is not filthy and again is cleaned daily, but in rural France the cobwebs appear again very quickly, same for the terrace area. The bar is open daily from 17.30 hours and food is available from 18.30 to 20.00 every day of the week. There are numerous signs around the campsite advertising this. We do not tell people off for no reason. However, we do advise people when they are breaching health and safety rules especially by the swimming pool for their safety and the safety of others.

Thank you for your review we are glad you enjoyed our campsite.