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Traduire (Généré par Google Translate)A aimé : Amazing warm swimming pool.
Great club house.
Clean toilets and shower blocks.
Big play area. Friendly staff.N'a pas aimé : Nothing!
A fun Holiday destination
Greg P.
Confirmé
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Traduire (Généré par Google Translate)A aimé : The holiday park was lovely clean and tidy, all staff members were welcoming and approachable.
N'a pas aimé : A little out of control of the holiday park itself. But over night there were people walking across our pitch and filling over our tent. With young children it was a little off putting.
Hi Greg,
Thanks for your feedback, I'm sorry to hear that you had people walking across your pitch at night - we have an evening customer service team on site each evening, and there is a telephone number listed in the welcome pack should you need to contact them during your stay.
Delighted that you found the park to be clean and tidy, and that our team were welcoming and approachable - we know how important holidays are, and a smiley face during your stay always helps make it extra special.
We can't wait to welcome you back soon - let us know if we can help at all!
Many thanks,
Nikki
So much for the kids to …
Liz C.Confirmé
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Traduire (Généré par Google Translate)A aimé : So much for the kids to do onsite and the beach is a 10 minute walk from the campsite.
The kids loved the pools, nice and warm. Entertainment in the evening was good too.
Very clean toilets and shower blocks. Reception staff were amazing!N'a pas aimé : Our pitch was noisy, right by the busy road with lots of noise which isn't ideal in the evening when you have young children trying to sleep.
Would have loved a sea view too when most of the pitches have a great view. We were in the back of a field behind a touring caravan so had no view.
Hi Liz,
Thanks for your review - I'm pleased to hear you enjoyer your stay and would visit us again!
If you had a chance to look at pitches while you were with us and have an idea of an ideal spot for next time - let us know on booking, you can request a specific pitch number for a small fee.
Really pleased we could keep the kids occupied with all the things to do on site, and that you enjoyed our local beaches too!
I'll pass on your feedback about the cleanliness, and let the Reception team know you thought they were amazing!
We can't wait to welcome you back soon,
Kind regards,
Nikki
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Traduire (Généré par Google Translate)A aimé : There were amazing views over Torbay from our pitch, with a picnic table where we could sit and enjoy them. Lovely clean showers. Good facilities including the good sized outdoor pool and well stocked shop. The restaurant had a lovely terrace area over looking the pool and the sea beyond, where our dog was allowed, and serving some delicious food. We were also very fortunate with the weather.
N'a pas aimé : The dog exercise area was very small and on another site from the one we were staying at. The location was quit a long walk up a very steep hill from the beach, but there was a good bus service a short walk from the site which we made good use of.
Good afternoon!
Thank you so much for your lovely review - I'm delighted to hear you enjoyed the views from the pitches and could enjoy them from the picnic bench. The pictures are fantastic, thank you for sharing them! So pleased you enjoyed the food and our Jetty terrace - they're serving some really delicious options this year.
The dog walking area on Beverley Bay has some of the best views of the local area and a great place to let pooches run free - I'm sorry you felt it was on the small side. We'll take this feedback on board.
Our location on top of the hill means we can benefit from those fantastic views, but does mean it's a little hilly on the way up - I'm pleased you found the local bus service useful.
We look forward to welcoming you back - hopefully really soon, let us know if we can help at all.
Kind regards,
Nikki
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Traduire (Généré par Google Translate)A aimé : Good sized pitch, toilet/shower blocks clean, view
N'a pas aimé : Limited vegetarian options in the restaurant.
Quite close to the road, very loud engines (?motorbikes) going past at all hours
Hello!
Thank you for your review - I'm so delighted to hear that you had a good size pitch, found the toilet and shower blocks to be clean and enjoyed the view.
I'll pass on your feedback regarding the vegetarian options in the restaurant for future menu planning and am sorry you found the pitch to be noisy. We do offer the option to choose a specific pitch for a small charge, so when you come back, let us know and we can go through pitch options with you based on the availability.
We can't wait to welcome you back!
Many thanks again,
Nikki
Depends what you want from a park
Helen M.Confirmé
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Traduire (Généré par Google Translate)A aimé : The site is generally well maintained and clean. The staff are friendly. Wifi works in the bar. The evening entertainment was better than expected and the team clearly make a lot of effort.
The nearby bus service is very good.N'a pas aimé : The site is not in Paignton as described, it's in Goodrington which is a good 40 minute walk to Paignton. The pictures used to illustrate the site are misleading as it is a LONG way from anywhere, especially the beaches. It is saved only by the bus service being nearby.
The shower block, whilst maintained and cleaned needs to be aired properly. It regularly smells and is too hot due to a lack of ventilation. Mops / squeegees should be left out so that people can clean the shower floors - they are often dirty between users which is revolting. Signs should be added to encourage people to use the bins for their rubbish. There is no cold water for teeth cleaning/handwashing.
The site is advertised as dog friendly. it's not. At best it is dog tolerant. There are only 4 indoor restaurant tables available to dog families which frequently get booked. Dogs are not allowed anywhere else. The dog field is quite far away and very small/dull. Outdoor dog bowls weren't filled.
The bar on the smaller site never seemed to be open, despite checking during the times the reception staff said it would be open.
Our pitch was covered in cigarette butts when we arrived which were a hazard for our dog and looked awful.
There were also large numbers of the traveller community on site driving round in loud 4x4 vehicles at all times and running hoses to their caravans from public/shared taps for days at a time. The children were left to run wild and threw plastic waters bottles and kicked our tent/ropes. We left early.
None of the tent/tourer pitches looked level. You will need blocks if in a motorhome.
We got fish and chips from the bar one evening which were fine but I heard a couple complaining that their sausages were very under cooked at breakfast. We didn't use the restaurants to eat beyond that one experience.
Hi Helen,
Thank you so much for your review - we truly appreciate all customer feedback, good and bad so that we can continue to improve our holiday offering for future guests.
I'm sorry that you felt our location was misleading - we are in Goodrington, which is just two miles from Paignton town centre and just 1 mile from the nearest beach, Goodrington Sands. I am pleased to hear that you found the bus to be convenient to get around the area.
I am sorry that you were disappointed with the cleanliness of the facilities during your stay, I will pass your feedback regarding the toilet blocks on to our facilities team as these are very valuable comments.
I'm sorry you found our dog field to be dull, I think it has some of the best sea views on the park, and offers a space for free running for pooches - we also have some dog agility items that you can borrow from our reception if you're so inclined. Our Catch Takeaway and Jetty terrace are both dog friendly, along with as you note, the front section of the Jetty restaurant itself - although I do appreciate that this area can get busy at peak times.
Your comments regarding the pitch on arrival are concerning, I've passed your comments on to our maintenance team to ensure pitch checks are completed before arrival.
With regards to the behaviour of other guests on site, we encourage all guests to be respectful of others whilst on park so that we can maintain an enjoyable and relaxing environment for all and our team do keep an eye on this whilst out on park.
I'm really pleased that you found our staff to be friendly, and the site generally clean and well maintained. Our entertainment team work so hard to put on a varied programme for all guests to enjoy so I've passed on your feedback regarding their effort and your enjoyment.
Thanks once again for your valued feedback, I do hope that we will be lucky enough to welcome you back in the future,
Kind regards,
Nikki
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Traduire (Généré par Google Translate)A aimé : Swimming pool,
Gym( again could do with been upgraded)
Staff are extremely friendly
Check in time, if they have space on your pitch early they will take you.N'a pas aimé : Toilet blocks need upgraded!
Toilet blocks have a drainage issue.
Seagulls - they are infested! As much as this isn’t a site issue I believe they could sell the seagulls deteriorate flags or at least recommend in the many emails and app notifications they send!
Typical commercial site when it comes to noise and clientele.
Good morning,
Thank you for your review - your comments are really valuable, and I am so glad that you enjoyed the pool, found our staff to be friendly and we were able to get you to your pitch early!
We take on board your comments regarding the toilet blocks and continually invest to improve our facilities for all guests - one of our touring blocks was completely refurbished last year and has a brand new look with underfloor heating. Sorry to hear that you found the toilets had a drainage issue during your stay - I've passed your comments on to our maintenance team for urgent attention.
Seagulls are a common issue in coastal areas unfortunately, however I appreciate your suggestion about giving advice on them in the emails and app notifications - we'll certainly add this for consideration.
Please be assured that we take all feedback and suggestions on board as we strive to provide a relaxing, holiday environment for all our guests.
Thank you for choosing Beverley Holidays for your stay - we do hope to be lucky enough to welcome you back in the future - let us know if we can help at all with any dates or information.
Kind regards,
Nikki
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Traduire (Généré par Google Translate)A aimé : Views, pools, sauna , dog walking area
N'a pas aimé : It wasn't mentioned that you have to pay £10/day for wifi .
I had 2 nights booked and after the first night a man with a buggy came and keep telling us we have to leave the pitch in 10min even though we had another night, the same thing happened next day when we were ready to leave the pitch at 9am and keep circling around us waiting for us to go... i felt very uncomfortable and rushed out. Had a feeling like they couldn't wait us to leave ...
Good afternoon,
Thanks for your review - I'm so pleased you loved our pool, sauna and dog walking area - the views from Pawadise Park are truly spectacular, one of my favourite spots on the park.
We offer free Wifi in our bar and restaurant, but it is chargeable should you wish to use it on your pitch. I am so sorry that you felt uncomfortable on departure day, this is not our usual way so I have passed this feedback on to our siting team to ensure this doesn't happen again.
We do hope to welcome you back in the future,
Kind regards,
Nikki
Would not stay again
Yvonne T.Confirmé
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Traduire (Généré par Google Translate)A aimé : The amazing views
N'a pas aimé : That people were using the holiday park and letting their kids run wild
Hello Yvonne,
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the amazing views our holiday park has to offer. We're so lucky to have a fantastic location with incredible scenery, so I'm pleased you were able to enjoy it too!
I am so sorry that you had this experience with other guests during your stay. Ensuring a pleasant and peaceful environment for all our visitors is important to us, and we understand how disruptive it can be when children are unsupervised. I have passed your feedback on to the team and we will continue to monitor this, encouraging all guests to be respectful of each other for everyone's holiday enjoyment.
I hope that you will consider returning to us in the future, do let us know if we can be of any assistance with new dates.
Many thanks,
Nikki
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Traduire (Généré par Google Translate)A aimé : Accommodating staff as I requested a change to quieter site.
N'a pas aimé : –
Good morning!
Thank you so much for your lovely review - we're really pleased you enjoyed your stay and we're able to make the pitch change for you.
We can't wait to welcome you back - see you soon!
Nikki
Good morning!
Firstly, what a lovely photo of our Saltwater/Beverley Bay terrace - thank you for sharing this with us and for you 10/10 review.
Love your comments on the cleanliness and the friendly staff and that you enjoyed the clubhouse - the entertainments team are absolute Stars this year!
Also that you loved our warm swimming pool, the outdoor pool is certainly a suntrap in the summer so I hope you also had fab weather for your stay!
We look forward to welcoming you back really soon!
Many thanks,
Nikki