Clean, friendly and completely INCLUSIVE
Kerry H.
Confirmé
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Traduire (Généré par Google Translate)A aimé : What a lovely site and such lovely people working there. My son has autism and they couldn’t have made more of an effort to incorporate him, even putting a film on for him one the non film night.
The pitch was lovely and everything was clean. The pool was great fun for the kids. Would totally recommendN'a pas aimé : Nothing - was a bit rainy but that can’t be helped!
Lovely food in restaurant, friendly staff, …
Natalie N.Confirmé
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Traduire (Généré par Google Translate)A aimé : Lovely food in restaurant, friendly staff, clean toilets and showers.
N'a pas aimé : No wifi/phone signal at all.
No fires permitted.
Tent field too far away from the park area for young children.
Bins weren't emptied during our stay.
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Traduire (Généré par Google Translate)A aimé : Peacefulness
Guys doing the checks in the evening walk round
Toilet facilities
ShowersN'a pas aimé : Not much to be honest
Thank you for your lovely review, we hope to see you back again in the future!
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Traduire (Généré par Google Translate)A aimé : Really nice, clean comfortable shower/toilets
N'a pas aimé : Nothing much around for miles
Food menu very basic and didn't have half the stuff on the menu
Pitches so small everyone had to push their caravans in by hand
No internet signal at all
Thank you for your review - we are sorry you didn't enjoy your stay. With regards to your comment 'Nothing much around for miles' we are indeed a very rural site, we don't pretend to be otherwise, in fact, our description on Pitch Up reads "Trefach is a peaceful and secluded site in a remote location with scenic walks around the local countryside, ....." therefore, if you wanted a site in a busier location, I would recommend doing some good research in future before booking. This also affects the wifi, we have great wifi available at the clubhouse, but again because of our rural location, this isn't so great on our touring field.
I am surprised you say that our pitches are small, and that people had to push their caravans in by hand, we have never had this problem before, our pitches are all a great size, with plenty of room for a caravan, full awning and a car alongside.
We are glad you liked our clean and comfortable showers.
Great site, peaceful, nice pitches. Friendly & good clean facilities.
Laura S.Confirmé
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Traduire (Généré par Google Translate)A aimé : Lovely peaceful site, good facilities
N'a pas aimé : Lots of rules (for good reason) sent to you before arrival but some weren’t enforced, as there were very noisy neighbours until late at night which ruined the evening for us.
Thank you Laura for taking the time to review our park. We are very sorry to hear that you had noisy neighbours who ruined your evening. You are right, we do have rules regarding noise, we state that quiet time is between 10.30pm and 8am, and these rules are enforced. We have Touring Wardens who live on site in the Touring Field, and who conduct a nightly walkaround to ensure that there is no disturbance. Did you report the noise? We do not have any record of a complaint, and we would have dealt with it if we had been aware.
I do hope this doesn't affect your decision in coming to stay with us again in the future - we are very honest with customers that we are not a party site, and we expect all guest to adhere to the rules of being quiet. We hope to see you back at Trefach soon.
Really great site. Clean facilities and friendly.
Ashleigh L.Confirmé
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Traduire (Généré par Google Translate)A aimé : Clean and friendly atmosphere. Heated pool was nice addition. The onsite restaurant was very nice, the wardens were great and gave exceptional service during our stay. Kids are already planning another trip!
N'a pas aimé : Nothing.
Thank you Ashleigh for your lovely review! We are so pleased you enjoyed your stay, and we are so happy you are going to come visit us again, we look forward to seeing you soon! :-)
Excellent site. Value for money. Clean, plenty to do, great staff
Sarah D.Confirmé
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Traduire (Généré par Google Translate)A aimé : Friendly staff, clean, spacious pitch, outdoor heated pool, park, entertainment, games room for the kids, great value
N'a pas aimé : Nothing!
Thank you Sarah for your lovely review! We really hope you come back and stay with us at Trefach again soon. :-)
Lovely site very clean and tidy, looked after site. Friendly staff.
Samantha L.Confirmé
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Traduire (Généré par Google Translate)A aimé : That there was a pool for the children.
N'a pas aimé : –
Thank you Samantha for your 10/10 review! :-) We look forward to seeing you again in the future!
Absolute amazing place, staff are very …
Carol O.Confirmé
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Traduire (Généré par Google Translate)A aimé : Absolute amazing place, staff are very friendly and helpfull, toilet/showers were immaculate.
The outside heated pool was great. Clubhouse was very good,entertainment amazing.
Will deff be visiting again.N'a pas aimé : Could do with just a little shop on site for everyday essentials.
Thank you Carol for your lovely review :-) we are so pleased you enjoyed your stay, and we thank you for taking the time to review us! We agree, we do need a little shop on site, watch this space, you will have to come back and visit us again in the future!
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Traduire (Généré par Google Translate)A aimé : Everything, a beautiful location, amazing food, the whole site is clean and fresh, the staff are amazing
N'a pas aimé : –
Thank you so much for taking the time to review our park, we are so pleased you enjoyed your stay, and very happy you were impressed with the cleanliness and our lovely staff! Make sure you come back and visit us again soon :-)
Thank you for your fabulous review, we are so pleased you enjoyed your stay! We hope to see you back again soon! :-)