A aimé Nice views close to Knebworth

N'a pas aimé Very basic site but NOT basic prices. BACS facilities as expected but unclean

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Hi Lorraine, Thank you for taking the time to leave your review. We're pleased to hear you enjoyed the countryside views. We're sorry to hear that aspects of your stay did not meet your expectations. Our cabins are advertised as rustic accommodation, offering a simple countryside experience rather than modern luxury, and we always aim to ensure guests know what to expect before they arrive. We're also disappointed to hear your comments regarding the cleanliness of the facilities. Our shower and toilet blocks are checked and monitored daily by our team. In addition, there is a contact number displayed in the facilities so that guests can report any issues they notice between inspections, allowing us to respond as quickly as possible. Had we been made aware during your stay, we would have done our best to resolve the issue straight away. We appreciate your feedback, as it helps us continue to improve the experience for all our guests.