A aimé Nothing unfortunately

N'a pas aimé I booked 2 nights for me and my two little ones. They have never been camping before and were so excited! Unfortunately my youngest who’s 4. Fell down the stairs and fractured his elbow. Spent the night in hospital and had to have a cast fitted. I contacted the site that same night, which was the night before. I asked them if we could change the date. No response. I got a text that morning to say what time check in was etc and if nobody was on site this is the number for the pitch. I emailed again to explain and was immediately told I couldn’t change the date, even though I paid in full! I checked the pitch up site conditions and it says to let them know as soon as possible if any changes are needed. I think I did my best to do that considering I emailed at 5am in the morning after being up all night. I emailed again, asking Sharon to please look at changing the dates. But have again been ignored. I just think it’s awful customer service and I thought because I had paid in full. I could change the dates but no. I didn’t even get an email to say oh we’re sorry to hear what’s happened etc. Just a direct, no sorry.

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Réponse du gestionnaire : we have heard every excuse possible over the years. So T&C's are set for no cancellations or amendments 7 days before arrival. You emailed 1 day before & reply we sent back by email was- rules are no amendment or cancellations within 7 days of arrival. If we can re-sell the pitch today we can look at a refund or re-book. But unfortunately that is unlikely as we cannot cancel the booking on the booking system with it being within 7 days. That pitch sat empty all weekend. Is that our fault? Maybe next time you book anything read the terms & conditions!!

A aimé The owner of the campsite is very helpful and friendly. There are plenty things to buy in the little shop if you have forgotten to bring something. The campsite is very peaceful. It’s 4 min drive from Seascale which has got a really nice beach and an ice cream parlour called Mawsons! Highly recommend! The shower and toilet facilities are nice and clean and have underfloor heating! There’s also a little hut next door with a fridge and freezer, little bits of camping gear if you need anything and lots of leaflets for places to visit. Also the National Park is 5 min drive and definitely worth a visit! We have enjoyed our stay and will be back if we camp in this area again.

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Réponse du gestionnaire : Thank you for your kind review I am pleased you enjoyed your stay, we hope to welcome you back again in the future Thanks Rachael