A aimé The drive home

N'a pas aimé We left a day early. Great location, but an awful camping experience. We read the reviews before arriving, and brought our own toilet roll. Unfortunately, that was stolen from outside the toilet facilities. Our pitch was in possibly the worst location on the site—right next to the toilet and washing-up block, the road and the pub. People were walking and driving past throughout the night, and when there was live music at the pub, the guitarist may as well have been lying next to us. We barely slept for the entire stay. The site rules appeared to mean absolutely nothing. Children were running around the whole campsite until late at night, shouting and using awful language. The rules sent by email might as well be deleted, because they were not enforced at all. We asked whether we could move pitches but were simply told there was no room. There was no apology or attempt to help, so we ended up leaving a night early. The facilities were absolutely disgusting. The toilets were dirty, some did not flush, and there was faeces left around them. The showers had hair everywhere and clearly were not being cleaned properly. There was also no hot water available for washing dishes. The site also needs more staff who are prepared to actively clean, supervise and manage it. There was nowhere suitable on site to walk the dog either. The location is convenient for visiting nearby tourist attractions, but that is the only positive I can give. If you are unlucky enough to be placed near the toilets, washing-up area, road or pub, do not expect to sleep. We would not return and would not recommend staying here.

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Réponse du gestionnaire : Thanks for your review Jessica , I will try and go over some of your points. Every day we take in a whole plethora of customers, some days there's barely any children and some days there's loads. During your stay children were typically off school and on their holidays , which unfortunately does mean a higher amount of children who do tend to make more noise than adults (but not always) Going off this basis at times the campsite is beautifully quiet and peaceful, one day is not a representation of the campsite as a whole. You were allocated pitch 24 BY PITCHUP which is considered one of the best pitches as you have a picnic bench close by with pergola, its not too far from the facilities and has a nice large hedge separating you from the gravel track. I do distinctly remember you asking me to move pitches but if you refer to the information on our website, it states: Pitchup customers are randomly assigned pitches relating to their booking information and these cannot be changed on arrival. Now we also do advise our customers to be an extra extension of the warden, if you see someone breaking the rules do not hesitate in texting the warden to inform him. He cannot be everywhere at once, the warden did a walk around at 11pm and advised customers to keep any noise to a minimum. The next day when in the office he saw your email at 10.47pm noting the noise, unfortunately despite his best efforts the emails will not be checked as frequently as text messages or phone calls. The toilets and showers are deep cleaned between two and three times a day, as much as wed absolutely love to be able to clean up after every customer its practically impossible which is why on the site rules we ask our customers to rinse down showers and try their best to leave the facilities as clean as they've found them. A small burden of responsibility rests upon the customer to do their bit, this frees up the warden to manage the shop , do more patrols, litter pick, check for dog mess, perform light gardening tasks and answer phone calls and texts. There is also 6 site maps across the site and obviously the one on our website which shows all the facilities, our website states there are 5 washing up sinks, two being cold water and three hot water, if asked the warden could of pointed the hot ones out to you. Dog walks are found directly next to the campsite , accessible through a small gate one minute away from the campsite entrance, there's another two opposite the campsite behind a layby , 30 seconds from the campsite entrance and then there's four a mere 3 mins drive away situated next to a free to park layby. This year we added four brand new toilets and a brand new shower block with four more toilets.