A aimé Absolutely nothing bar Mark who tried his best to manage a horrific site with bad management

N'a pas aimé Absolutely everything. Arrived to an overcrowded site, tents and vans within a meter of each other. We booked hard standing with awning and on arrival was told they didn’t have any hard standing and only grass. No health and safety taken into account. Douglas the owner was dismissive and rude. The park was run down and over grown. Pool looked and smelt foul. Toilet block looked just as bad, didn’t venture in though so may have been a surprise. If I was to film an apocalyptic film this would be my first choice as a set, nothing needed. We spend 2 hours on site before finding another site 3 minutes away which was peaceful with fishing and a bar on site. Wouldn’t take kids either, walked into the bar to 3 blokes on the pool table dropping the c word like it was nothing in front of young kids. Honestly a horrific 2 hours and so so grateful to the other local site that allowed us on at 7.30pm.

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Réponse du gestionnaire : Thank you for your feedback. We appreciate you acknowledging Mark’s hard work; our team always does their absolute best to manage the site during busy holiday periods. However, we must respectfully disagree with this characterisation of our park, management, and facilities.You arrived during an exceptionally busy bank holiday weekend. While we always strive to honor specific booking preferences, pitch layouts and allocations can occasionally vary due to safety, spacing requirements, or local ground conditions. On this occasion, we offered your party an alternative grass pitch to get you settled comfortably. Our site adheres strictly to standard holiday park regulations, and our team worked incredibly hard to ensure all pitches were safely and properly spaced.We completely reject the extreme descriptions of our family park, swimming pool, and facilities. Our grounds are consistently maintained, and our amenities are regularly cleaned, inspected, and enjoyed by hundreds of families every season. Furthermore, we maintain a strictly family-friendly environment across our entire site, including our bar area.As you were only on-site for two hours, we are sorry we were unable to find a pitch variation that satisfied your personal preferences before you chose to leave. While we take all constructive feedback on board, we stand firmly behind our management team and our staff's dedication to our guests. We are glad you found alternative accommodations that suited your needs and wish you the best in your future travels.