Great club friendly staff nice and clean

Having to hold the shower push button to keep the hot water running . Was tricky especially when trying to wash long hair

The shower/ toilet facilities were clean. Plenty of showers to use and they were warm/hot! It was good being at the front of the site rather than being put down the end of the site being on a touring field. The kids loved the park and being able to scoot round and round the lane.

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Layout of site very good, facilities also very good restaurant and bar friendly and very clean. Staff are a credit to Parkdean

Nil

clean level park!
facilities were very clean and maintained very well!
great spot 10 mins drive to beaches! 5 min walk to burgh castle!

due to how they like you to pitch up a certain way which is ok for some/most caravans i have my door on the opposite side which means i have to pitch differently so i asked if i can get the end plot so it dont affect any neighbour and i had to pay £15 for a different pitch! not very accommodating in the circumstances

The staff were really helpful and friendly, the food in the restaurant was fantastic and plentiful. The condition of the site was very good.

The showers were abysmal and don't stay on for more than a few seconds.

Good clean facility's, great range of entertainment. Easy check-in process.

Showers, had to keep one hand on the button constantly. Other guests not respecting 'quiet time', other parks have staff go around at 11pm and tell people to be quiet.

The toilets, showers and club house are very clean.

Some lovely walks straight out of the site.

The staff are very rude and told us they wouldn’t help as we had booked on pitch up. Told we could not pitch together as pitch up had not told them about the request and they were fully booked. We then spent 5 days of our 7 day holiday with empty pitches next to us and about a 40% full site. Pitch up have since sent me the confirmation sent to the site with the request shown. The staff told us we should not have booked with pitch up and it was our fault for not using their own system.

I was sent an email to book activities and when I looked there was nothing available to book. The staff told us that the static caravans get first option for booking, then people who booked with them and last people who booked with pitch up. So we had no activities available to us for booking.

We managed to get into the pool twice by just turning up for a session and then ended up booking a pool at Yarmouth. We booked this site for the pool and it turned out to be a waste of time. Also the indoor pool is not close and you have to cross a road with people speeding up and down it.

The on site shop is awful so don’t waste your time with it.

We had some rain and at times it was heavy but I wouldn’t say it was too bad. However 90% of the pitches flooded and had standing water on them for days. Most people in tents gave up and went home. Also the pitches are mainly mud and you can see this if you look on the google satellite maps.

The site itself is like two completely different sites (static and touring). The static site is lovely, with proper roads, parking, green grass, no mud, lovely trees and hedges. The touring site is like an apocalyptic land in comparison. The roads are mud with massive potholes and so much standing water you might as well use them as a pool. The pitches are uneven, bumpy, muddy and have a tendency to flood. Also the power is limited to 10A.

You are treated like you are not wanted there in a tourer. So much so they have a sign as you leave the pitches to get you to sell your caravan and buy a static.

We use pitch up for 90% of our holidays and they are normally amazing. But this is one to avoid as the site just doesn’t want you there. We tried being reasonable with the staff, offered to pay to be pitched next to each other and still got nowhere. I really do feel that the staff completely ruined our holiday with our friends and families. It actually felt vindictive to see an empty site for most of our holiday and not be able to be next to our friends.

Also it is worth noting that we looked at the reviews before we booked. We noticed that some were like us and some were saying how good it is. We found very little form the positive reviews to be true and have been questioning how true they are.

On a final note we tried and tried to find a way to resolve what happened. At the very least find away to stop it happening to others. All that we got was the site blaming pitch up and pitch up blaming the site. No one wants to take any responsibility and pitch up takes over a week to get a reply.

Staff were very friendly and approachable. Site was clean and easy to get around.
Activities were good. Really enjoyed the bingo - prizes were amazing.
Glad there was an indoor pool as the weather was rather bad and booking a slot avoided the pool being over crowded

The touring showers could do with be updated with regards to the flow of the water. It either turned off after 5 seconds or you had to continuously press the button to shower. This made it inconvenient to wash at the same time.

This site we stayed on was amazing and the staff are spot on atmosphere was brilliant all 3 of us loved it and will be back

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Great facilities on site, great entertainment for the children and adults.

Had to wait until 2 pm to pitch up even though there was no one on the pitch. Could have let me get on earlier to get the tent up, wouldn’t have harder anyone.